Driver Social Media, Event And Training Manager
CurrentEstablish and maintain driver social media presence:- Develop and manage driver communities across various social media platforms (e.g., Facebook, Instagram, YouTube).- Create strategies for engaging content tailored to the drivers' interests and needs.- Monitor and analyze social media metrics to assess the effectiveness of communication efforts and adjust strategies accordingly.- Ensure that product escalations are managed efficiently and resolved in a timely and effective manner.Plan and execute engagement events:- Design and organize driver engagement events, ranging from small local gatherings to large-scale national events.- Collaborate with external partners and internal teams to ensure smooth event execution.- Focus on both in-person and virtual events to reach a broader driver audience.- Ensure that all events align with the company's goals of building loyalty and fostering community among drivers.Oversee drivers' training programs:- Develop comprehensive training programs to improve drivers’ skills and performance, both online (in-app training feature) and offline (in-person training).- Ensure that training covers essential areas such as customer service, safety, and platform updates.- Track driver progress and success through feedback and performance assessments.- Collaborate with subject matter experts to continuously update training content to keep it relevant and impactful.
