Edward C. Email & Phone Number

Atlanta, Georgia, United States

• Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
• Help our staff solve technology-related problems so they can work efficiently
• Keep all technical hardware and systems up to date, including phone systems, printers, computers, operating systems, network systems, and any other technical equipment
• Secure all computer systems and run regular checks to protect our business from cyber security threats
• Office 365 deployment – Outlook, Teams, OneDrive, etc
• Ensure computers are running current software, including MassMutual applications, WorkSpace One and CrowdStrike

• Manage helpdesk team to ensure speedy and efficient tech support
• Manage device inventory to ensure compliance standards are met
• Implement and configure networks for business use
• Manage technology expenses for staff
• Provide ideas and solutions to further drive business and productivity in the office
• Escalation point for helpdesk related issues

• Follow and assist with Health and Safety Protocol
• Receive and organize packages in an orderly fashion to decrease the time of driving
• Deliver packages in a timely manner and with care

Powder Springs, Georgia, United States

• Provide support for WholeTeam Enterprises Network, hardware, software, and associated activities
• Assist users in identifying problems, developing action plans to resolve issues, and provide support to end-users in all phases of PC activities and Network activities.
• Perform systems analysis relating to hardware configuration and design in support of Whole Team Enterprises employees’ personal computer needs.
• Conduct software testing, debugging, implementation and operation in conjunction with end-user needs related to personal computers
• Monitor systems operating and security processes and procedures.
• Provide support for the implementation of Windows 2010 and Windows 2016 server.

Alpharetta, Georgia, United States

• Worked effectively with teams to create software solutions that elevated and improved overall functionality and performance.
• Collaborated with instructors and team to design, build and provided Test Automation for methods using Junit Testing
• Wrote highly maintainable code in Java for employee attendance system as part of a team project utilizing Java.
• Developed Employee Attendance programs using programming languages such as Java, to perform attendance checks and also print completed versions of the attendance sheet.

Atlanta, Georgia, United States

• Encrypted and Decrypted computers (laptops and desktops) (Guardian Edge and SecureDoc)
• Installed mobile encryption on new associates cell phones (Good Technology and MobileIron)
• Installed and configured company software on new associates computers (examples: Microsoft Office, Outlook, Symantec Antivirus, SecureDoc Encryption, MassMutual software)
• Configured new associates printer access
• Added and removed security badge access to the floor and printers for new associates.
• Kept inventory and encryption log updated

Bachelor Of Science (B.S.), Computer Science, Senior

Activities and Societies: Tighter Grip, GSU Redeemed Gospel Choir

Associate'S Degree, Computer Science