Edward C. Email & Phone Number

Atlanta, Georgia, United States

• Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks• Help our staff solve technology-related problems so they can work efficiently• Keep all technical hardware and systems up to date, including phone systems, printers, computers, operating systems, network systems, and any other technical equipment• Secure all computer systems and run regular checks to protect our business from cyber security threats• Office 365 deployment – Outlook, Teams, OneDrive, etc• Ensure computers are running current software, including MassMutual applications, WorkSpace One and CrowdStrike• Provide hardware & software support to associates for desktops, tablets, mobile devices, and printers• Properly react in a timely manner to all forms of cyber-attacks, including but not limited to Malware, Ransomware, Malvertising and phishing• Display sense of urgency in defending all cyber threats including working with corporate Cyber Intelligence Unit to remediate threats

• Manage helpdesk team to ensure speedy and efficient tech support• Manage device inventory to ensure compliance standards are met• Implement and configure networks for business use • Manage technology expenses for staff• Provide ideas and solutions to further drive business and productivity in the office• Escalation point for helpdesk related issues• Microsoft and Dell product specialistSystems:• Office 365• IAmStrong• WorkSpace One• A360• VoiP • Active Directory • CrowdStrike• Power Automate• Citrix• Zoom Room• Papercut MF

● Follow and assist with Health and Safety Protocol ● Receive and organize packages in an orderly fashion to decrease the time of driving ● Deliver packages in a timely manner and with care

Powder Springs, Georgia, United States

• Provide support for WholeTeam Enterprises Network, hardware, software, and associated activities• Assist users in identifying problems, developing action plans to resolve issues, and provide support to end-users in all phases of PC activities and Network activities.• Perform systems analysis relating to hardware configuration and design in support of Whole Team Enterprises employees’ personal computer needs.• Conduct software testing, debugging, implementation and operation in conjunction with end-user needs related to personal computers• Monitor systems operating and security processes and procedures.• Provide support for the implementation of Windows 2010 and Windows 2016 server.• Troubleshoot network workstation connectivity and issues.• Virus inoculation, malware removal, and operating system performance enhancement.

Alpharetta, Georgia, United States

• Worked effectively with teams to create software solutions that elevated and improved overall functionality and performance.• Collaborated with instructors and team to design, build and provided Test Automation for methods using Junit Testing • Wrote highly maintainable code in Java for employee attendance system as part of a team project utilizing Java.• Developed Employee Attendance programs using programming languages such as Java, to perform attendance checks and also print completed versions of the attendance sheet.

Atlanta, Georgia, United States

● Encrypted and Decrypted computers (laptops and desktops) (Guardian Edge and SecureDoc)● Installed mobile encryption on new associates cell phones (Good Technology and MobileIron)● Installed and configured company software on new associates computers (examples: Microsoft Office, Outlook, Symantec Antivirus, SecureDoc Encryption, MassMutual software)● Configured new associates printer access● Added and removed security badge access to the floor and printers for new associates.● Kept inventory and encryption log updated

Bachelor Of Science (B.S.), Computer Science, Senior

Activities and Societies: Tighter Grip, GSU Redeemed Gospel Choir

Associate'S Degree, Computer Science