Edward Cotton

Edward Cotton Email and Phone Number

Customer Experience Manager at Sydney Metro @ Sydney Metro
sydney, new south wales, australia
Edward Cotton's Location
Sydney, New South Wales, Australia, Australia
Edward Cotton's Contact Details

Edward Cotton work email

Edward Cotton personal email

n/a
About Edward Cotton

A highly skilled Customer Experience Manager with extensive experience in championing customer needs during the various stages of delivering TfNSW and Sydney Metro infrastructure projects. Passionate about making a genuine difference to transport customers. Expertise in transport built environments, customer requirements, accessible needs, wayfinding and customer information ensures project readiness for our customers. I possess excellent stakeholder relationship skills and am a highly effective communicator.

Edward Cotton's Current Company Details
Sydney Metro

Sydney Metro

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Customer Experience Manager at Sydney Metro
sydney, new south wales, australia
Website:
sydneymetro.info
Employees:
621
Edward Cotton Work Experience Details
  • Sydney Metro
    Customer Experience Manager
    Sydney Metro Jan 2021 - Present
    Sydney, New South Wales, Australia
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  • Asgard Productions
    Assistant Art Director
    Asgard Productions Jul 2020 - Jan 2021
    Sydney, New South Wales, Australia
    View
  • Revolver/Will O'Rourke
    Technical Documenter
    Revolver/Will O'Rourke Jun 2020 - Jul 2020
    Sydney, New South Wales, Australia
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  • Brandculture Communications
    Wayfinding Designer
    Brandculture Communications Jan 2020 - Mar 2020
    Sydney, Australia
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  • Transport For Nsw
    Senior Design Lead
    Transport For Nsw Oct 2017 - Dec 2019
    Sydney, Australia
    • Management and delivery of major customer centred Transport wayfinding design projects• Champion customer needs through implementation of optimal strategies and design• Influence internal and external stakeholders to develop customer focussed solutions• Represent and advocate on behalf of TfNSW’s customers
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  • Transport For Nsw
    Design Lead
    Transport For Nsw Sep 2015 - Oct 2017
    Sydney, Australia
    • Application of the wayfinding system across high-profile Transportation projects• Represent the customer perspective when evaluating project proposals• Understand and apply high standards of financial probity with public money• Build collaborative and effective working relationships to ensure projects meet client needs
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  • Corlette Design
    Project Manager
    Corlette Design 2013 - Aug 2015
    Surry Hills
    • Coordinate wayfinding design process from concept through to manufacture and installation• Accountable for the quality and accuracy of designs and technical documentation• Influence and persuade project stakeholders to implement desired outcomes• Build collaborative relationships with key partners to negotiate business solutions
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  • Various Film & Tv Productions
    Film Set Designer / Assistant Art Director
    Various Film & Tv Productions 1996 - 2013
    • Set design and technical documentation on over 20 Feature Films including 3 Star Wars movies, Superman, The Lion, The Witch and the Wardrobe, Peter Pan, Australia and Moulin Rouge
  • Frost*Collective
    Architectural Project Manager
    Frost*Collective 2010 - 2011
    Sydney, Australia
    • Project Management of signage, wayfinding and environmental graphics projects• Prepare project proposals and define scope• Ensure financial implications of changed scope are understood and budgeted for• Prepare estimates of costs and allocate resources required for project delivery
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Edward Cotton Skills

Technical Support Technical Leadership Creative Solutions Stakeholder Engagement Instructional Design Product Innovation Workshop Facilitation Model Making Design Ohs Design Briefs Project Management Technical Documentation 3d Modeling Cad Technical Drawing Manufacturing Film Art Direction Feature Films Television Concept Design Creative Direction Commercials 3d Rendering Hand Drafting Adobe Creative Suite Art Budgets Entertainment Management Short Films Theatre Video Customer Experience Customer Centred Design Public Transport Wayfinding Project Delivery Creative Problem Solving Relationship Building Customer Advocacy Scope Management Contract Management Design Documentation Multiple Project Coordination Resource Management Influence Others Probity

Edward Cotton Education Details

Frequently Asked Questions about Edward Cotton

What company does Edward Cotton work for?

Edward Cotton works for Sydney Metro

What is Edward Cotton's role at the current company?

Edward Cotton's current role is Customer Experience Manager at Sydney Metro.

What is Edward Cotton's email address?

Edward Cotton's email address is ed****@****ign.com

What schools did Edward Cotton attend?

Edward Cotton attended Transport For Nsw, Oxford Brookes University, Maidstone Grammar School, England.

What skills is Edward Cotton known for?

Edward Cotton has skills like Technical Support, Technical Leadership, Creative Solutions, Stakeholder Engagement, Instructional Design, Product Innovation, Workshop Facilitation, Model Making, Design, Ohs, Design Briefs, Project Management.

Who are Edward Cotton's colleagues?

Edward Cotton's colleagues are Ben Armstrong, Jonathan Cox Ceng Mice, Mark Facey, Rodd Staples, Andrew Hendy, Jessica Montgomery, Kelly Chen.

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