Edward Din Email & Phone Number

San Jose, California, United States

Based in San Jose, the headquarters for Canon USA’s Industrial Products (Semiconductor) Division.Focus on photolithography equipment.Conduct user training on photolithography products both in-house and at customer sites.Develop new internal and external technical materials.Revise existing internal and external technical materials to ensure materials are accurate and up-to-date.Instruct new technicians and service engineers on all equipment-related tasks including operation, installation, maintenance, and troubleshooting techniques.Provide both classroom and laboratory training on both theory and function.

San Jose, California, United States

Managed a new department that combined all engineering members including Customer Engineers, Applications Engineers, and Software Engineers.Department size: more than 40 members including engineers and support staff.

Santa Clara, California, United States

Manage entire Customer Engineering department within the United States.Territory covered included all of North and South America.Size of the department increased from just 14 to nearly 30 engineers.

Santa Clara, California, United States

Supervisor for Customer Engineers in the CA office. Territory primarily covered CA along with customers in Mexico.Support also provided to customers in other areas of the United States as well as Mexico, Canada, and Brazil.Continued to perform regular Customer Engineering duties while taking on the Supervisor role.

Santa Clara, California, United States

Maintenance and installation of dicing and backgrinding equipment on-site at various customer locations.Technical support for customers through phone call, email, or on-site visits.Provided equipment training for customers. Training spanned machine operations to basic maintenance (PM) to advanced repair procedures.Provided internal training for newer DISCO engineers.Extensive travel throughout the United States and Mexico, with some visits to Canada, Brazil, and Costa Rica.Provided assistance for process-related inquiries.Developed electro-mechanical troubleshooting skills and techniques.

San Jose, California, United States

Part-time job while completing BSME degree at San Jose State University.Mounted fixtures and operated CNC equipment.Inspected product for any defects.