Edward Down Email & Phone Number

United Kingdom

Durham, North Carolina, United States

Taught K-5th Computer classes and maintained accurate and detailed curriculum documentsTaught K-5th Media/Library classes and maintained accurate and detailed curriculum documentsTaught Middle School/High School coding and web design classes and maintained accurate and detailed curriculum documentsOversaw IT for the students and staff: student accounts, device repairs, Network Management, etc.Designed and led a weekly Coding Club for youth and teenagersAttended staff and department meetings to ensure curriculum alignment and weekly/monthly benchmarks were metOversaw dismissal of overall campus for 250 studentsWorked closely with teachers and parents to ensure strong partnerships were formed, driving the mission of the school forward

Leland Nc/ Raleigh Nc

Managed the Front of House and Online Shopping departments in one of the largest global retail storesEnsured daily execution of Walmart procedures to the highest standard Managed staff schedules according to Walmart and government standards Led recruitment and hiring events of new staffOversaw staff disciplinary concerns with integrity and professionalismPlanned for and coached staff in areas of development to ensure company procedures and targets were being metMaintained accuracy, detail, and discretion in staff documentation to the highest standardTrained new staff in accordance with company procedures and helped to develop new company leaders through on-going staff developmentLed the departments in doubling the sales volume in grocery and general merchandiseAttended daily and weekly meetings with district leaders to ensure targets were being met and the company mission was being driven forwardMaintained accuracy, detail, and professionalism in daily communication with store employees and customersExecuted managerial strategies to ensure high staff morale and trustExecuted customer service standards to a high degree to ensure customer loyaltyResolved customer disputes and complaints in a professional and timely mannerOversaw inventory and merchandise maintenance for select departments

Weybridge

Oversaw the running of the admissions points of entry and ensuring a smooth first encounter for customer experienceLed the management and sales for the interactive experiences of Concorde and the 4D TheatreExecuted quick decision making and adaptability needed daily for managing interactive museum experiencesResponsible for the recruitment of new staff and onboarding training in museum procedures and missionTrained staff and provided further staff development to meet the demands of large queues and to ensure professional and knowledgeable interactions in the admissions and merchandise departmentsAssisted with coordination of large scale museum events which saw double and triple visitor enrollmentManaged digital troubleshooting issues with the 4D theatre in an efficient and timely mannerResolved customer issues in a timely and professional mannerCoached staff and oversaw staff disciplinary issues with integrity, discretion, and professionalismCo-ordinated the development and maintenance of the online merchandise shopping platformMaintained accurate and detail documentation of staff coaching issues, inventory, scheduling, and cash accounts

Wilmington, Nc

Headed a team of partners to deliver legendary customer serviceActed with quick decision making and adaptability to meet daily targets in a pressurized environment Oversaw store cleanliness to both Starbucks and government standardsManaged cash responsibilities and documentation of accounts with accuracy and detailExecuted strong problem solving skills along with effective team management to ensure high staff morale Led staff recruitment and coached new employees and current employees with weekly development in targeted areas of company procedures

Farnham

Headed a team of partners to deliver legendary customer serviceActed with quick decision making and adaptability to meet daily targets in a pressurized environment Oversaw store cleanliness to both Starbucks and government standardsManaged cash responsibilities and documentation of accounts with accuracy and detailExecuted strong problem solving skills along with effective team management to ensure high staff morale Led staff recruitment and coached new employees and current employees with weekly development in targeted areas of company procedures

Acted as a Hydrographer surveying ocean floor and collecting dataActed as a Meteorologist providing support to Search and Rescue squadron Provided meteorology reports onboard to Aircraft carriersResponsible for quick decision making and adaptabilty to the daily demands of the role

Led a windsurfing and kitesurfing school for youth and adultsActed as shop manager for two years and oversaw sales, inventory, and customer experience