Edward Eng Email & Phone Number

Los Angeles, CA, US

• Developed customer profitability data analytics, reporting, and dashboards used by executive management and investment partners to analyze trends and to stem the cost outflow of deposits to increase overall financial.
• Developed mobile banking application and web payments product, along with sophisticated data integration and payment processing programs that support over 100k active customers, processing over 830k ACH transactions.
• Lead successful launch and delivery of 100+ BI and data technology projects across all business lines including: retail and commercial products, sales team performance, customer call center performance, regulatory.
• Instituted data governance strategy by driving the adoption of a standardized analytical data repository with 150+ key process indicators (KPIs) used to measure business performance; governed and approved by key data.
• Designed enterprise data warehousing solutions. Instituted master data management, as well as building dimensional modeling layers for cube reporting and dashboards.
• Built and nurtured a high-performance team with expertise in mentoring and training and developing talent; instilling a culture based on the core principles of rigor, quality, accountability, integrity, and effective.

• Designed customer segmentation models including RFM segmentation, CLV segmentation, and linear regression models to increase profitability across online products and distribution channels.
• Lead a technology team to design and build an enterprise data warehouse using the Amazon Redshift Big Data cloud platform.
• Designed master data management strategies to align and conform analytical reference data (retailer, organizational, product hierarchies) from disparate organizational units into a conformed single version of truth.

• Lead a Business Intelligence development team to design and build Union Bank's enterprise data warehouse and analytical reporting capabilities.
• Techno/Functional Program Manager fluent in Agile/scrum software development methodologies.
• Lead M&A loan data integration efforts to onboard $3.7 billion loan portfolio for purposes of financial valuations, tax accounting, loss share reporting, and cash flow analysis.
• Developed customer service call center metrics reporting dashboards for senior executive management. Solution enabled business leaders to more accurately track and analyze call center resource utilization and SLAs to.
• Designed anti-money laundering data mart and reporting dashboards that provided Board of Directors and executive management with trending analysis of suspicious activity (SARs) reported to federal government.

• Key role in developing enterprise data warehousing and analytical reporting capabilities through all phases of the SDLC.
• Gathered business requirements, created business rules specifications, data mapping specifications, technical architecture and system design documents, information movement and process flow diagrams, load strategies.
• Designed and developed reporting solutions using SAP Business Objects.
• Performed technical analysis of data quality issues including data discrepancies/variances, finding the "needles" in the haystack, creating reports and recommending solutions to resolve complex data issues. Proficient.

• Independent technology consultant with expertise in web development and building analytical reporting solutions

• Lead a development team to design and build enterprise web application solutions.
• Business requirements analysis, database schema design, coding implementation, and testing
• Technology stack included Oracle, SQL Server, Microsoft ASP.NET, Crystal Reports