Edward Goodman

Edward Goodman Email and Phone Number

Technical Support Specialist II and level I Lead @ BEL-TRONICS COMMUNICATIONS SYS
Goodyear, AZ, US
Edward Goodman's Location
Goodyear, Arizona, United States, United States
Edward Goodman's Contact Details

Edward Goodman work email

Edward Goodman personal email

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About Edward Goodman

I currently work as the Level II technical Support Specialist/Lead for the level I technicians at Bel-Tronics Communication Systems.I am dedicated to my work and my team. I am a customer service expert, honing my skills at Disneyland where I worked as a Trainer and Lead. I have over seven years of world-class customer service training. I am an experienced team manager with advanced skills in conflict resolution. I have an extensive background of budget development and management, as well as policy development and implementation. I am capable of improving workflow and reducing overhead costs by establishing new processes. I am an excellent communicator with both internal and external customers. I am a teacher and trainer, and have exceptional project management skills.

Edward Goodman's Current Company Details
BEL-TRONICS COMMUNICATIONS SYS

Bel-Tronics Communications Sys

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Technical Support Specialist II and level I Lead
Goodyear, AZ, US
Website:
beltronicsusa.com
Employees:
8
Edward Goodman Work Experience Details
  • Bel-Tronics Communications Sys
    Technical Support Specialist Ii And Level I Lead
    Bel-Tronics Communications Sys
    Goodyear, Az, Us
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  • Bel-Tronics Communications Sys
    Technical Support Specialist Ii/Level I Lead
    Bel-Tronics Communications Sys Aug 2021 - Present
    View
  • Grand Canyon Education, Inc.
    Technical Support Specialist
    Grand Canyon Education, Inc. May 2021 - Aug 2021
    View
  • Informatix, Inc.
    Payment Processing Lead
    Informatix, Inc. Aug 2016 - Apr 2021
    Goodyear, Arizona, United States
    -Exercises sound judgement, creativity, and decisive decision-making to address customer service/employee issues through evaluation of available information against measurable criteria. -On-going development of employee skills and knowledge through effective coaching and training to increase productivity and accuracy. -Analyzes financial records for accountability and compliance with applicable regulations.-Conducts audits to assess data and financial accountability. -Monitors processes and makes critical adjustments to improve quality and workflow.
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  • Disneyland Resort
    Lead - Attractions Cast Member
    Disneyland Resort Feb 2014 - May 2016
    Anaheim, California, United States
    -Provided direct supervision to entry-level and experienced staff to increase customer satisfaction ratings. -Gathered feedback from a customer perspective by asking the right questions and identifying key elements that resonate with customers.-Amplified the volume of the Company's brand's most desirable characteristics by identifying and magnifying the traits that make customers feel good about the experience.-Consistently outperformed expectation of the customer by striving to understand them on a personal level: following through on commitments and building trust one customer at a time-Evaluated and analyzed customer feedback surveys to provide exceptional customer service.
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Edward Goodman Education Details

Frequently Asked Questions about Edward Goodman

What company does Edward Goodman work for?

Edward Goodman works for Bel-Tronics Communications Sys

What is Edward Goodman's role at the current company?

Edward Goodman's current role is Technical Support Specialist II and level I Lead.

What is Edward Goodman's email address?

Edward Goodman's email address is ed****@****gce.com

What schools did Edward Goodman attend?

Edward Goodman attended University Of Nevada-Las Vegas.

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