Edward Griffith Email & Phone Number

Wayne, Michigan

• As the Assistant Property Manager at the Westchester Towers Apartment community I:
• Assist in the management of a tax credit residential community consisting of 223 apartment homes, oversee maintenance and office support staff
• Manage contracted services, accounts receivables, tax credit recertification, supply procurement, weekly operation reports, and quarterly COL report requirements
• Reduced the vacancy from 65% to 98%, this was accomplished by focusing on marketing the apartment community, implementing a curb appeal program, training the leasing and maintenance staff closing the sale, customer.
• Revised the maintenance service request tracking procedures including the move-in/out inspections and inventory control procedures
• Complete market surveys, competitive analysis and establishing relationships within the community to advertise property to potential clients

Troy Michigan

• As a Business Analyst III assigned to the Ford Star project I:
• Managed satellite distance learning video communication,
• VOIP and networking support for distance learning units and performed maintenance tasks.
• Assessed customer needs as primary shift contact for Ford secure router network support.
• Earned commendations for teamwork, flexibility and work excellence in providing IT support to customers.
• Assisted in updating policies and Information Technology Infrastructure Library (ITIL)

• As a resource analyst on the Sears/ Kmart project I:
• Supported POS severs, registers, SNC, RMU, PDA’s technical troubleshooting within an enterprise environment.
• Supported system crashes, sever slow-downs and data recoveries.
• Tracked Priority 1 issues, with timely documentation, and escalation (if appropriate), with resolution and closure of trouble tickets.

Southfield Michigan

• Network Information Center Operator
• Served as an administrator for monitoring the Engineering Computer Center (ECC) server building. Utilizing the SIMON Sever System for detection of any server failures
• Operated the server crash cart to diagnose, troubleshoot and implement a repair solution that included hardware and software repair/installation and vendor support according to Ford corporate policy and vendor level SLA
• Conducted regular inspections of four floors of servers for any issues or hazards that could result in fires, warning signals, or Co2 leakage
• Responsible for creating the server infrastructure status report and communicating it to management during daily conference calls