- Ensured our financial database is up to date by submitting all renewals through our online platform; this also provided up-to-date information in the event another analyst needed to compare plans with different companies within the same industries to check for benefit plan competitiveness.- Worked with consultants to provide high quality analysis on renewals and requests from the clients.- Engaged with insurers to ensure that the clients’ best interests are met.- Mentored new hires on the analysis work and provided quality feedback.

- Reduced time spent on manual calculations by about 33%, by creating a Microsoft Excel tool using Visual Basic for Applications (VBA) and Excel functionality that would automatically calculate the final rate outputs; also resulted in a reduction in calculation errors.- Improved efficiency by creating a Microsoft Excel tool that combines existing tools with workbooks in SharePoint.- Assisted multiple co-workers from different departments based on urgency level and achieved multiple Sun Life VIP awards.- Created a guide to help aid new employees on how to complete a quote from start to finish.

• Engage with clients to determine their needs and provide expert advice to ensure the best coverage for them• Maintain and manage a book of business and strong client relationships through proactive contact via phone, letter, and email• Develop new business opportunities by securing expiry dates and cross-selling• Manage and process renewals on a timely basis and maintain high levels of client retention• Support clients in the claims process

Responsible for providing superior customer service and technical sales assistance with Photo Electronic equipment and services as well as the Photo Finishing Counter and working with the Photo Lab to organize film processing in a timely fashion.

Provides guidance, instructions, direction and leadership to the cast members in order to achieve a key result.