Systems Specialist supporting the enterprise wide system roll-out of the PG&E Corrective Action Program (CAP).• Monitor incoming issues submitted through SAP MII to ensure correct assignment; collaborate with team to solve problems and ensure timely resolution to meet metrics targets.• Participate in Safety and Corp Services issue review meetings to provide guidance on issue assignment to the ECAP Program group.• Support post-deployment stabilization process and research CAP issue/problems for the technology team to determine cause and resolution steps.• Generate monthly CAP hierarchy audit reports for lines of business and process changes to the CAP Organizational Structure tables in SAP. Complete ad-hoc update requests as needed.• Works with stakeholders across all Lines of Business to conduct current state process assessments; identify gaps and generate future process improvements. Gather and document business requirements.• Perform regression testing in SAP and the MII CAP tool and facilitate user testing sessions.

Customer focused IT support of internal SAP Supply Chain, Work Management, Business Warehouse, Business Intelligence, and Human Resources module users. Triage incoming work orders and incident tickets through Remedy problem management system, resolve Tier I system issues, and report weekly status of tickets.• Provide Tier II SAP support to Benefits/Retirement Group, including in/outbound data interface file error analysis and employee data records issue resolution.• Complete confidential Human Resources report generation through the SAP Business Objects web interface for Law Dept. and Sr. HR Leadership. • Complete Business Warehouse and Work Management production table changes through to production.• Track production system outages and communicate with production support team members, service management, and Tech support personnel to report progress of outages to end users.• Coordinate change management and release management process of modifications to the SAP Request Front Door and interface to Remedy SMC. • Successfully cross trained and coached SAS team members in resolution of Human Resources incidents and, created support documentation for each process.

Lead testing efforts for medium to high complexity projects and production releases. Design, and shape testing processes, procedures, methodologies, and mentor peers. Develop test plans, test scripts, conditions and expected results in accordance with HRMS policies and procedures; regularly report testing status highlighting issues which could impact release deadlines. • Work within procedural guidelines with limited supervision on HRMS testing assignments using test administration, management tools, project management methodology and techniques.• Coordinate annual Benefits Open Enrollment project for 21,000 employees and 17,000 retirees and post-project metrics analysis and reporting.• Provide Tier II support to SAP clients, and built and maintained positive, pro-active client relationships while discerning business needs. Researched data anomalies or errors which caused Payroll processing failures in a timely manner.• Active participant in functional and technical specification meetings to advise HR clients of current business processes, suggest technical solution, and implementation approach.• Track test incidents and defect resolution using Quality Center and Remedy SMC applications.

Provide subject matter expertise and client support to the Human Resources group. Define and translate business needs into functional and technical requirements for complex enhancement projects. Coordinate the systems side of the annual Open Enrollment project to ensure success. Examine root cause of system issues and determine resolution to ensure business continuity.• Coordinate annual Benefit Open Enrollment project within HRMS for 21,000 employees and 17,000 retires, which included requirements gathering, functional specification, enhancement testing, user acceptance testing (UAT), pre-enrollment system set up, data conversions, client support.• Provide post-project metrics analysis and reporting for Open Enrollment, and ADHOC benefits data analysis for Sr. Management to review trends and examine plan participation.• Perform mass update of HRMS data from a SQL Database data Excel file and generate reports to validate results. • Analyze end-to-end SAP business processes and procedures of HR clients to determine functional needs and work with technical teams to develop new business processes to meet client content needs.• Accountable for performing technical and process analysis of SAP data issues, research resolutions and provide alternative solutions while system corrections are completed. • Researched data anomalies or errors which caused Payroll processing failures in a timely manner.• Maintain client relationship and research questions and concerns; provided proactive, timely and professional customer service.• Develop SAP training materials, job aides, and provided training to all levels of end users.

Manage vendor relations, contract negotiation and sourcing of new vendors for internal Microsoft training. Develop the quarterly schedule of training courses for four statewide locations for employees, and developed and delivered SAP Basics training.• Participate in the successful implementation of the SAP Human Capital Management (HCM) enterprise modules of Personnel Administration, Organizational Management, Benefits, Payroll, Timekeeping (Cross Application Time Sheet) SAP Portal with ESS and MSS, and Compensation.• Provide Change Management support for the implementation project and worked with HR organization to revise Business Process Flows, Scripts, and Procedures.• Develop training plan, training curriculum, testing data, and training environment, for the HRMS Cross Application Time Sheet (CATS) system of time recording and organized system wide roll out of CATS training for 900, including delivering training.• Development and delivery of HRMS curriculum for the SAP HR Basics, Instructor led training.• Participate in the successful enterprise roll out and upgrade to Office 2003, development of Outlook Overview curriculum and instruct over 100 end user training session throughout the service territory.