Edward Moss Email & Phone Number

Edward Moss is a Sales and Business Relationship at Snap-on Tools Franchise.

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  Franchise Operations Manager

  Snap-On Tools Franchise

  Jul 2019 - Present - Omaha, Nebraska, United States

  Exceptional Customer Advocacy: Excel in managing a tool store, delivering a seamless and satisfying customer experience by providing attentive service, addressing inquiries, and guiding customers through product features and benefits.Commitment to Excellence: Dedicated to ensuring every customer feels valued and supported, contributing to long-term customer loyalty.Account & Payment Management: Efficiently manage customer accounts and credit payments, ensuring smooth and accurate transaction processes. Efficiently manage 150+ customer Revolving Accounts on a ten week turnaround basis. Currently manages 107 credit accounts at $670,000.00. Inventory & Warranty Oversight: Oversee store inventory and warranties, ensuring product availability and timely resolution of customer concerns.Relationship Building: Developed trusted customer relationships through active listening, prompt issue resolution, and personalized service.Sales & Training Participation: Actively engage in sales and training meetings to continuously enhance skills, consistently meeting or exceeding sales goals while maintaining high levels of customer satisfaction.