Edward Rishel Email & Phone Number

Eagleville, Pa

Managed the computers systems and networks for a rapidly growing EMR Software services firm that does business with over a thousand medical professionals’ offices and clinics. Maintained Microsoft Windows Server 2008R2/2012R2 Servers, IIS Secure Web Servers, Secure File Transfer Servers, Microsoft Office 365 Services, Microsoft SQL Servers, and Internet Connectivity/Security.Managed the Zyxel Firewall, VPN access, disaster recovery backup systems, off-site data storage, Shoretel… Show more Managed the computers systems and networks for a rapidly growing EMR Software services firm that does business with over a thousand medical professionals’ offices and clinics. Maintained Microsoft Windows Server 2008R2/2012R2 Servers, IIS Secure Web Servers, Secure File Transfer Servers, Microsoft Office 365 Services, Microsoft SQL Servers, and Internet Connectivity/Security.Managed the Zyxel Firewall, VPN access, disaster recovery backup systems, off-site data storage, Shoretel phone/voice mail systems, electronic door security, and environmental control/alert systems.Provided internal IT support for employees working at multiple corporate sites, on the road, and working from home.Created and maintained HIPAA compliant Standard Operating Procedures and Guidance Documents for the company’s IT infrastructure and disaster recovery and enforced those policies for Quality Assurance.Worked with the company’s programming developers to maintain a cloud environment for the company’s Chartmaker Clinical and Practice Manager products for our clients. Show less

Oversees day-to-day operations of ORS’s computer and networking systems. Works on IT projects as defined by the Corporate IT Manager and the Chief Information Officer. Performs timely backups of systems and participates in Disaster Recovery Planning and exercises to reduce downtime in case of disaster and data recovery. Works with external clients to provide assistance in connecting to and using various resources provided by the Octagon.Assists IT Specialists and IT Associates in providing… Show more Oversees day-to-day operations of ORS’s computer and networking systems. Works on IT projects as defined by the Corporate IT Manager and the Chief Information Officer. Performs timely backups of systems and participates in Disaster Recovery Planning and exercises to reduce downtime in case of disaster and data recovery. Works with external clients to provide assistance in connecting to and using various resources provided by the Octagon.Assists IT Specialists and IT Associates in providing timely support of IT help desk requests by providing advise and guidance. Works with department managers, database administrators, and project leads to help define, plan, document, purchase, and implement IT systems to help them fulfill their project needs. Evaluates, plans, expands, and purchases new IT systems to help keep the network infrastructure updated and operating and avoid downtime. Show less

Maintained Microsoft Windows 2000 Servers, IIS Web Servers, Microsoft Exchange 2000 Servers, and Internet Connectivity/Security for an online E-Commerce environment that needed to be up 24/7. Provided On-site Desktop Support services for both office and call center PC environments. Also maintained specialized computer equipment for the Warehouse, Shipping, and Receiving departments. Researched, designed, and implemented several key projects including major PC desktop architecture rollouts… Show more Maintained Microsoft Windows 2000 Servers, IIS Web Servers, Microsoft Exchange 2000 Servers, and Internet Connectivity/Security for an online E-Commerce environment that needed to be up 24/7. Provided On-site Desktop Support services for both office and call center PC environments. Also maintained specialized computer equipment for the Warehouse, Shipping, and Receiving departments. Researched, designed, and implemented several key projects including major PC desktop architecture rollouts, upgrading email/messaging systems, and backup/disaster recovery plans. Worked with Ecometry 5.32 Retail Enterprise application on an HP3000/MPE environment and bridged it with the Windows 2000 Web Servers/Network. Show less

Axiom Data, King of Prussia PA: Provided Microsoft Windows 2000 Workstation, Server, and Network support and documentation for their in house systems.Storecast Merchandising Corporation, Exton PA: Provided system administration and clean up of the NIMDA virus for their Microsoft NT network including workstations and servers. Provided desktop support for new laptop and workstation configuration.Wilson, Elser, Moskowitz, Edelman, & Dicker, Philadelphia PA: Provided system… Show more Axiom Data, King of Prussia PA: Provided Microsoft Windows 2000 Workstation, Server, and Network support and documentation for their in house systems.Storecast Merchandising Corporation, Exton PA: Provided system administration and clean up of the NIMDA virus for their Microsoft NT network including workstations and servers. Provided desktop support for new laptop and workstation configuration.Wilson, Elser, Moskowitz, Edelman, & Dicker, Philadelphia PA: Provided system administration and clean up of the NIMDA virus for their Microsoft NT network including workstations and servers. Helped upgrade NT workstations to latest service packs and system security updates.K-Force, King of Prussia, PA: Helped in new workstation hardware upgrade for their King of Prussia office. Show less

Maintained Microsoft NT, Microsoft Exchange, and Axent firewall servers as well as voice mail, phone systems, and phone / network wiring for entire location. Managed several company wide projects including distributing Windows 2000 Professional to 500+ desktops using ghosted images, upgrading company to Microsoft Office 2000 using hands off installation, setting up sales force with VPN access over dial up networking, and hooking up new office to the corporate WAN through a VPN /… Show more Maintained Microsoft NT, Microsoft Exchange, and Axent firewall servers as well as voice mail, phone systems, and phone / network wiring for entire location. Managed several company wide projects including distributing Windows 2000 Professional to 500+ desktops using ghosted images, upgrading company to Microsoft Office 2000 using hands off installation, setting up sales force with VPN access over dial up networking, and hooking up new office to the corporate WAN through a VPN / Firewall. Helped implement and maintain video conferencing between multiple corporate sites over ISDN. Maintained both video conference hardware as well as data line connections at local site. Researched, designed, and implemented desktop PC architecture rollout procedures utilizing drive imaging software. Used this procedure to standardize desktop drive images for new and existing desktop PCs across the entire company. Show less

Provided support skills in a server environment including Windows 95/98, Windows NT, and MS-DOS operating environments. Assembled computer hardware including assembling servers and desktop machines, installing motherboards, memory, hard drives, raid controllers, and other server peripherals. Provided support for PBX phone system, voice mail system, and phone/network wiring

Upgraded users from a DOS environment using Novell and Pathworks networking to a Windows for Workgroups environment using Microsoft Networking and NT. Helped implement new Microsoft Mail 3.x and later Microsoft Exchange application across entire company. Configured and installed new desktop PCs and laptops for incoming employees and also upgraded hardware on old desktop computers.

Bachelors, Information Systems

Bachelor Of Applied Science (B.A.Sc.), Information Technology