Edward Rishel Email & Phone Number

Pittsburgh, Pa, Us

I provide exceptional technical support relating to malware, terms of service, and more: • Monitor and remediate platform abuse issues, and enforce security measures• Enforce Terms of Service and remediate violations• Constantly monitor potential malicious or abusive behavior via building Elastic Search dashboards and queries• Provide malware removal services* Write and maintain malware signatures for detection• Monitor and research emerging threats by blocking… Show more I provide exceptional technical support relating to malware, terms of service, and more: • Monitor and remediate platform abuse issues, and enforce security measures• Enforce Terms of Service and remediate violations• Constantly monitor potential malicious or abusive behavior via building Elastic Search dashboards and queries• Provide malware removal services* Write and maintain malware signatures for detection• Monitor and research emerging threats by blocking vulnerabilities at the WAF or forcing software upgrades• Resolve incoming DMCA takedown and trademark violations ensuring compliance with Safe Harbor• Address fraud, phishing, and spam activities appropriately• Create internal policy and procedure documentation• Collaborate with a team that spans 3 8-hour shifts Show less

As a Quality Assurance Specialist at The Events Calendar, I had the privilege of ensuring the high quality and seamless user experience of the website. My role encompassed a wide range of responsibilities, including utilizing testing and development environments to thoroughly test code branches before they were deployed to the live website. I was also responsible for assuring cross-compatibility across various browsers, writing detailed QA reports, and effectively communicating any identified… Show more As a Quality Assurance Specialist at The Events Calendar, I had the privilege of ensuring the high quality and seamless user experience of the website. My role encompassed a wide range of responsibilities, including utilizing testing and development environments to thoroughly test code branches before they were deployed to the live website. I was also responsible for assuring cross-compatibility across various browsers, writing detailed QA reports, and effectively communicating any identified bugs or issues.One of my primary responsibilities was to meticulously test code branches in dedicated testing and development environments. By thoroughly examining the functionality, performance, and security aspects of the code, I helped identify and rectify potential issues before they were pushed live. This involved following established test plans and utilizing various testing techniques, such as black box testing, regression testing, and exploratory testing, to ensure comprehensive coverage. Show less

Provided support for The Events Calendar free and subscription-based products which were owned by Modern Tribe at the time.I had the privilege of providing comprehensive assistance for a popular WordPress plugin. My responsibilities encompassed troubleshooting technical issues, implementing styling modifications, and creating custom extensions to enhance the plugin's functionality. I provided support through WordPress.org's dedicated support forums and various in-house… Show more Provided support for The Events Calendar free and subscription-based products which were owned by Modern Tribe at the time.I had the privilege of providing comprehensive assistance for a popular WordPress plugin. My responsibilities encompassed troubleshooting technical issues, implementing styling modifications, and creating custom extensions to enhance the plugin's functionality. I provided support through WordPress.org's dedicated support forums and various in-house solutions.In my role, I diligently responded to user inquiries, resolving a wide range of technical issues and addressing compatibility concerns. I possessed a deep understanding of the plugin's architecture and leveraged this knowledge to diagnose and resolve complex problems efficiently. With a customer-centric approach, I ensured that all users received prompt and personalized assistance to ensure a seamless experience with the plugin. Show less