With over 15 years of experience in law enforcement, auto service, and technical support, I bring a unique blend of skills and expertise to my role as Director of Technical Support at Kinsta.My career began with a decade in law enforcement as a certified officer in Oklahoma, where I developed strong communication, problem-solving, and leadership abilities. I then transitioned to the auto industry, serving as Service Manager for a Chrysler/Dodge dealership for a year and gaining valuable customer service and operations skills.In 2018, I joined Kinsta as a Support Engineer and quickly advanced to Lead and then Head of Support over the next 2 years. In this time, I honed my technical expertise in WordPress and cloud hosting while leading successful support teams. Since May 2020, I have served as Kinsta's Director of Technical Support, overseeing all customer-facing technical support operations for the company.With my diverse professional background and proven ability to lead high-performing technical teams, I bring a results-driven approach and commitment to excellence in my role at Kinsta. My experience has equipped me to manage complex technical support needs, develop successful support strategies, and deliver exceptional service.