Edward Ong Email & Phone Number

Ncr - National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Sets up interviews between candidates and hiring managers.• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Ncr - National Capital Region, Philippines

• Managed large volume of incoming calls.• Handled customer complaints, provided appropriate solutions and alternatives within the time limits and ensured resolution.• Kept records of customer interactions, processed customer accounts and file documents.• Used the right methods/tools to provide accurate, valid and complete information.• Made outgoing calls to customers to provide ticket updates.

Ncr - National Capital Region, Philippines

• Managed enormous amount of incoming calls.• Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.• Kept records of customer interactions, processed customer accounts and file documents.• Provided accurate, valid and complete information by using the right methods/tools.• Made outgoing calls to customers to provide ticket updates.