***COVID-19 Laid Off***I was responsible for the company website updates for organization of content regarding completed and ongoing projects. I reported to project manager, and helped with delivery of checks to subcontractors, performed quantity takeoff, and received materials at warehouse.

My responsibilities for Information Technology Support Technician were answering inbound calls from faculty, staff, and students. Calls were followed through by delivering a solution onsite ranging from setting up audio speakers and microphones to setting up projectors and big screens (tv, projector screens). Our website also included daily tasks we would perform throughout the day like setting up recording software for professor's lectures to setting up entire rooms for presentation purposes… Show more My responsibilities for Information Technology Support Technician were answering inbound calls from faculty, staff, and students. Calls were followed through by delivering a solution onsite ranging from setting up audio speakers and microphones to setting up projectors and big screens (tv, projector screens). Our website also included daily tasks we would perform throughout the day like setting up recording software for professor's lectures to setting up entire rooms for presentation purposes. During the summers we would upgrade the computers by setting up new models and flashing our image on them so that all would be synchronized to the same settings throughout campus, all computers were added to the campus network. We also ran CAT5 network cable for rooms that were being upgraded to the new high resolution display projectors. The office had supplies from laptops to big speakers we would allow by request from faculty, students and staff to borrow. Show less

Learn H&R Block KANA Agent Desktop software. Set appointment for client to meet with Tax Professional. Create value on every call and win client loyalty

Commitment to educate myself with UHC medicare insurance products. Responsible for providing accurate information to consumer. Enroll consumer for appropriate plan.

Build relationship with client. Meet with client. Set agenda and goals for the class. Teach client course material. Report progress. Improve grades and confidence.