General Manager, PC World, (January 2015 to Present)Having overall accountability for growing the sales and profitability throughout each area of the store. Managing teams to deliver KPI’s and compliance throughout the operation, as well as delivering excellent standards of customer service. Duties: • A comprehensive understanding of retail laws, security & health and safety issues. • Creating short and long term business plans.• Can support a team and manage both good and poor performance.• Proactive and able to use initiative when solving problems. • Commercial awareness with superb business skills. • Having a fast moving `can do` attitude.• Good IT skills and knowledge of the latest retail software systems.• Able to develop staff through performance management.

Assistant Manager, McDonald’s Ltd, (Feb 2004 to Dec 2014)Responsible for maintaining a high and active profile at all times in the Restaurant, and for promptly dealing with any situation that may arise. Also in charge of getting the entire staff together & making sure they all push in the same direction.Duties:• Promote Operational Standards with company targets.• Recruit, train and develop employees.• Delicately handle staff and customer issues.• Maintaining store standards and cleanliness.• Driving performance of key metrics to promote profitability.• Promoted positive working atmosphere through reward and recognition schemes.

Worked to develop an Ecotourism venture In the Nkotakhota Wildlife reserve. During this time I worked to on the site but also became an ambassador to the Tongole Foundation looking at local schools and hospitals and assessing ways the foundation can work with local communities to ensure that all Ecotourist principles were met by satisfying all Socio-Economic and Geo-Political perspectives.