• Interview clients to gather information about their unique financial situations, needs and objectives• Evaluate various loan programs and affordable financing plans from a broad range of Quicken Loans mortgage options• Educate and advise clients on the home buying process and how to best manage their mortgage(s)• Ensure exceptional client experiences with ongoing communication throughout the entire loan process• Closed over 450 home loans totaling over 122 million dollars• 2018 "March Madness" team champions, largest sales competition at Quicken Loans• Top 10% in sales in 2016 and 2017 out of over 1100 mortgage bankers• 94% customer satisfaction on closed loans• Two "Love our Clients" awards and 5 Top Closer Sales awards• Promoted twice to Executive Mortgage Banker• Created template for effective marketing and client follow up• Picked to help lead 3 pilot programs creating never before seen lending platforms• 8 time "John Wooden" Award winner for best sales team in the company.• Licensed in 24 states

• Increase business profits by 28% YTD through personal initiative in driving sales, directing office training with intensive in-house classes and holding my team accountable for personal and team objectives. • Developed strategic plan handling top accounts to reduce client costs while maximizing profits.• Consistent top performer in revenue profitability, sales, employee development, creating a marketing plan and client satisfaction as ranked on company matrix.• Responsible for Branch finances, including managing payroll, conducting branch audits, accounting and handling accounts payable/receivable while overseeing 1.2 million dollar budget. • Create area marketing plan with custom business solutions containing demographics, market research, cost savings analysis and customer service scores resulting in 21% fleet growth.• Supervise supply chain management including allocation of vehicles, reducing vehicle depreciation, increasing vehicle sales and managing shipments and deliveries to clients.

• Managed #1 Sales Branch in state of Michigan based on volume and office profits • Accountable for increasing operating profit 22% and decreasing branch expenses 8%.• Provide and organize office training and development with a sales/marketing emphasis, developing eight staff members with promotions in twelve month period.• Handle market targets with flexible problem resolutions reacquiring loss accounts with four Ann Arbor Dealerships and five Body Shops. • Identify Business Development with aggressive sales approach. This led to a monthly transaction average of 800 deals

• Responsible for profit and expense spreadsheets, depreciation, calculating and increasing profit, and marketing to major and minor accounts.• Completed Road Map to Success Training and utilized the skills of product features and corresponding benefits as a way to appeal to customers.• Tracked and reported all sales figures on a weekly basis.• Promoted to Assistant Manager immediately after completion.

• Represented 14 tenants and building owners on prospective real estate transactions, concentrating in San Mateo and Santa Clara County• Specialties include: managing a book of business, lease administration, lease auditing, contract negotiations, client presentations• Researched and analyzed markets and demographics to determine suitable locations for clients such as SEIU, saving them over $400,000.00 in operating expenses over five years.• Prepared and presented dozens of proposals to clients that included market data, suitable locations, lease comparable, growth projections, facility management and cost analysis.