Edward Donnan Email & Phone Number

Troy, Mi, Us

Southfield, Michigan, United States

Creating best in class Mobile Service experiences for Ford dealership guests. Launching and sustaining Mobile Service efficiencies for Ford dealers in the Great Lakes zone through in dealership & remote coaching interactions.

Southfield, Michigan, United States

Dearborn, Michigan, United States

Member of the founding collaborative team committed to design, develop, test, pilot, and launch Ford Pro System Training. Turning the Ford Pro ecosystem of products, software and services into productive solutions that will help customer’s businesses thrive by teaching and coaching virtually and in-dealership how to educate and sell customers on a total package of related products and services to solve fleet management challenges.

Oversee sales, marketing and operations. Manage key accounts in the U.S. and Canada. Accelerate client profits through evaluation/improvement of sales management systems. Clients include Infiniti, Toyota and Ford.

Franklin, Tn

I was responsible for coaching and facilitating interactive high-quality learning curriculum content to dealership service advisors, service managers/directors, owner loyalty management, and stakeholders. I have focused on customer service, product/vehicle technology training, and warranty compliance. Facilitated learning experiences for Nissan dealer fixed operation personnel to improving customer service experience (KPI), parts and labor profitability, and vehicle technology knowledge. My territory areas were Illinois, Wisconsin, Michigan, Iowa, Minnesota, and Pennsylvania. I have managed one of the largest districts, which included 37 accounts, a participant retention rate of 94.5%, and the company goal was 89%.

Charlotte, North Carolina

I have acted as a proven leader for building significant dealership variable and fixed operation process teams for global and national automotive accounts. Created, implemented, and on-boarded best practice strategies to accelerate dealership performance by launching lead generation strategies and digital customer experience engagement. I am experienced at driving OEM dealer level initiatives by implementing staff success coaching and process improvement that produce predictive measured results and led a field team of as many as 50 business development advisors across North America and Canada. I have developed and managed KPI to measure weekly, monthly, and quarterly effectiveness of Performance Coach Team and cultivated trusted advisor relationships with client executive level management teams to achieve 94% retention of accounts. I have elevated Performance Coach KPI effectiveness by 20%, increased prospect traffic and profitability for clients by 40%, and improved Performance Coach Team monthly product and service revenue by 20%. Designed and implemented performance Coach KPI tracking to improve companywide retention and created sales targets for each visit by Performance Coach before a visit to increase revenue.

Auburn Hills, Michigan

As a Business Development and Training Manager, I have integrated people, processes, and technologies to provide more transparent customer experiences through data interpretation, facilitating the design and redesign of practical customer-centric experiences for a variable, fixed ops, finance and insurance, CRM, business development, internet, social media, and reputation management.

Clarkston, Mi

During my tenure, I have directed six retirement associates to accelerate retirement readiness, deferral averages, and associated sponsor plan initiatives and developed instructional training process strategies to increase plan participation and compensation deferral percentages through educational awareness. I have coordinated directives for 250 plan sponsors and 30,000 plan participants and improved bottom-line by 18% through scheduling advisor visits each month evenly, thus improving efficiency.