Paul Parker-Macey Email & Phone Number

Warwick, England, United Kingdom

• Responsible for managing a 150 vehicle company car fleet, ensuring assigned cars meet OEM branding preferences while driving forward an MSX Green agenda in reducing emissions and consequent employee satisfaction.• Driving value for money contractual relationships with Lease providers for extended, medium terms and short-term vehicle provision.• Assist employees in vehicle selection to minimize CO2 emissions and advise best options for BIK taxation reduction.

• Assisting with the smooth arrival of people coming in for vaccinations. Ensuring the efficient flow of people to clinical assessment, vaccination and exit while respecting social distancing. Identifying people who require additional support.• Providing help in a variety of ways, including shopping for food and essentials, collecting and delivering prescriptions, or helping out on-site at NHS services.

Coventry, United Kingdom

Managed the JLR Global Customer Service business planning strategy and process to drive customer satisfaction, retention and profitable growth. • Created, project-managed and implemented a new business planning platform, developed with internal and external stakeholders improving operational efficiency and data accuracy, leading to annual savings of c.£300k p.a.

Coventry, England, United Kingdom

Supporting the transition of the JLR European Importer function from the UK to Germany.• Successfully provided expert support and coaching to importer markets for parts and accessory sales and marketing, technical service, customer and dealer support, and warranty management.

Montigny-Le-Bretonneux, Île-De-France, France

Responsible for Accessory sales and marketing for Nissan’s European markets, generating c.€175m in annual revenue, and enhancing the commercial performance of the accessory/vehicle conversion business.• Delivered year on year accessory sales per unit growth of 15% and 250% conversion growth.• Created and integrated a new sales & marketing strategy, increasing annual operating profit by €14.4m. • Led a cross-functional team to develop a pan-European personalisation strategy to drive the purchase funnel and deliver additional €6.6m annual operating profit. • Modernised an outdated pan-European annual and mid-term business planning process to capture more accurately business impacts on commercial performance and provide markets with more reliable data.

Moscow, Russia

Responsible for the Aftersales Division in Russia with full P&L responsibility for annual sales revenues of €134m in Russia, Ukraine, Kazakhstan and Belarus. Directed 45 head office and market-based staff, covering sales, marketing, warranty, technical support, logistics and standards. • Transformed the business from a supply-led to a commercially focused, sales and marketing function, which mitigated the impact of an economic downturn, providing a foundation for future sustainable growth.

Helsinki, Uusimaa, Finland

Created/led the Aftersales Division in a new Regional Business Unit in the Nordic and Baltic markets. As part of the leadership team, successfully managed the transfer of business from independent importer to Regional Business Unit, normalising the company from start-up. Held full P&L accountability, generating over €50m in annual sales revenue.• Recruited and integrated a new multi-national team, mentoring and motivating them to exceed first year revenue objectives by 7.4%, and providing the foundation for future sustainable growth.• Built and implemented new products and services, and strong sales and marketing strategies, resulting in consistently achieving profit targets, becoming the outstanding region for accessory sales per unit in Europe for each year of operation.• Using geographical data and global best practice, led a cross-functional/cultural team to streamline the matrix organisation in Nordic HQ, country offices and field teams, improving decision-making, organisational efficiency and employee motivation.

Rickmansworth, England, United Kingdom

Led a marketing team responsible for developing products and services, strategic programmes and marketing communications to secure the achievement of ambitious company Aftersales objectives.• Implemented financial discipline and a strategic marketing plan to over-achieve profit targets by 7% and establish the foundations for future growth.

Rickmansworth, England, United Kingdom

Managed a 10-strong field and support team responsible for improving dealer performance and achieving challenging targets, through the successful implementation of tactical incentive campaigns.• Designed and implemented a revised bonus & incentive programme to ensure full compliance with EU competition law, preventing the organisation from potential prosecution while exceeding annual profit target by 6.7%.

Rickmansworth, England, United Kingdom

Responsible for Sales (New and Used, Fleet and Retail) and Aftersales performance of franchised dealers through two direct reports.

Slough, United Kingdom

Ba (Hons), Politics & Economics

Activities and Societies: University Boat Club (Rowing)

Marketing Through Research

Change Management

Innovation And Risk Taking