Edward Choi Email & Phone Number

As a Systems Engineer at BlackLine, a leading provider of cloud-based finance and accounting software, my core competencies include IT automation, built-in-house application support, and GCP.I lead the documentation and patching processes and manage New Relic Dashboards for the Observability and Service Management Team. I have an interest in automating tasks and Generative AI as a pastime. I am passionate about learning new skills and technologies. I value collaboration, innovation, and customer satisfaction, bringing diverse perspectives and experiences to the table.

• 

  Site Reliability Engineer - Observability

  Blackline

  Feb 2022 - Present - Woodland Hills, California

  First responder to urgent incidents to assess, troubleshoot, and coordinate with various technology pillars to effectively resolve issues in a timely manner.Documentation Lead for the Observability and Service Management Team. Manage team members to update, deprecate, or write new documentation for the team’s daily operations and other processes.Patching Lead role in Pre- and Post- Maintenance while our team patches. Versed with patching procedures, alerting, failover clusters, etc. for Physical and GCP ServersAutomated tasks that are repetitive and/or benefit the efficiency of teams.Created Dashboards in New Relic that track Clients' Sandbox and Production environments.

• 

  University Of California, Riverside

  Mathematics For Teachers Of Secondary School