Edward Elsewhere Email & Phone Number

Colombia

Remote

We are the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet the business challenges of our clients. Using our tech expertise and cross-industry experience, we evolve digital transformation into digital acceleration. Our ultimate goal is to create lasting value throughout the.

Remote

As a Recruitment Operations Analyst, I play a crucial role in optimizing the recruitment process and ensuring a seamless candidate experience by analyzing recruitment metrics and trends to identify areas for improvement and provide actionable insights to the recruitment team, and ensuring compliance with all relevant policies, maintaining accurate and.

Bogota, D.C., Capital District, Colombia

In charge of leading a team of agents. Provided tips and feedback on how to address customers' inquiries in a more accurate and less time-consuming manner, kept track of and provided visibility of agents' metrics, areas of opportunity, and achievements. Based on the agents' KPIs, had accountability meetings and reward sessions. Provided coaching and.

Bogotá, Capital District, Colombia

Provided customer service based on providing assistance to buyers on a marketplace account along with support to merchants' after-sales conversations with their buyers. Provided assistance with order tracking, technical support, general questions, and quality assurance.

Bogotá, Capital District, Colombia

As a dedicated Team Lead in a dynamic call center environment, I played a critical role in driving operational efficiency and delivering exceptional customer service. With a focus on maximizing team performance, I successfully fulfilled the following responsibilities:- Leadership and Team Management: Provide guidance, support, and coaching to optimize team.

Bogotá, Capital District, Colombia

- Acted as the Point of Contact (POC) for quality matters on two assigned lines, establishing a direct line of communication with the client.- Conducted quality evaluations on domestic agents, ensuring adherence to established guidelines and standards.- Assisted in the certification process for both vendor and domestic agents, ensuring compliance with.

Bogotá D.C. Area, Colombia

Trained in 5 different lines of business and responsible for the quality analysis of 2. Provided feedback to agents, explained the implementation of quality guidelines, raised awareness about our security policies, zero tolerance policies, and offered guidance on following the client's instructions for processes, procedures, and proper handling of tools.

Bogotá D.C. Area, Colombia

Customer Service Representative with expertise in providing assistance across multiple lines of business within a financial account. Cross-skilled as an agent for prepaid cards and merchant support. Responsibilities included:- Assisting customers with transaction records, including recovering transaction details and addressing pending deposits.- Reviewing.

Quindío Area, Colombia

Managed and instructed diverse groups of kids, children, teenagers, and adults at the BNC Colombo Americano, accommodating various schedules and class intensities. Additionally, taught university students from different majors at the CUE Alexander von Humboldt. Implemented curriculum aligned with the CEFR levels ranging from A1 to C1.

Quindío Area, Colombia

Customer Service Representative specializing in providing comprehensive assistance in commercial matters, handling billing inquiries, managing accounts, resolving technical issues, and performing first-line retentions. Responsibilities include:- Providing exceptional customer service by addressing commercial inquiries and providing product or service.

Bogotá, Capital District, Colombia

Customer Service Representative specializing in handling billing, service, and technical inquiries. Dedicated to providing the best possible resolution for customer inquiries, including routing customers to the appropriate department when needed. Key responsibilities include:- Responding to customer inquiries regarding billing, services, or technical.

Bogotá, Capital District, Colombia

Customer Service Representative specializing in providing comprehensive assistance for consumer billing inquiries, service or technical issues. Dedicated to delivering the best possible resolution for customer inquiries, including finding the appropriate department or route to address any issues. Key responsibilities include:- Responding to consumer.

Bachelor’S Degree, Modern Languages

Activities and Societies: Sign Language Class, Ultimate Frisbee Team

High School, Secondary Education And Teaching, 4.6/5.0

Activities and Societies: Student Council Graduated with honors with ICFES recognition and a full scholarship provided by Ecopetrol S.A..