Edward Garza Email & Phone Number

Texas, United States

LogicMonitor connects, correlates, and enriches observability data to help unify fractured IT into a single view that enables teams to deliver efficiency, insights, and value from the infrastructure to the digital experience. We leverage AI to provide unprecedented context to business-critical services that are the foundation for growth and innovation in a.

Allen, Texas, United States

• Created process to catalog inventory of customer deployments in Azure.
• Created python scripts that automate deployment and support tasks for system engineers.
• Hosted a monthly automation forum with system engineers.
• Consulted with product API NPI teams to improve automation capabilities.
• Consulted with customers on best practices for automation of product API.
• Deployed customer POCs in AWS.

Allen, Texas, United States

• Trained global deployment, tier I, and tier II support teams.
• On-site deployment and/or support upon request from customers or account managers.
• Created Ansible playbooks to automate deployment and configuration of TrueCall.
• Consulted with sales, account managers, and customers for deployment planning of TrueCall.

Plano, Texas

• Understand customer requirements and system (TrueCall and requisite hardware) implementation plan; participate in Sales-to-Operations hand-off.
• Work with Newfield and Customer engineering and program management team members to develop a detailed technical implementation and integration plan.
• Participate in and contribute to system architecture discussions and decisions.
• Set up, deploy and test TrueCall FOA and help ensure that set-up is repeatable and documented; provide guidance and participate in complete system deployment.
• Perform acceptance testing and execute acceptance test plans for customer installations.
• Perform UNIX/Linux system administration tasks, including authoring and implementing bash scripts.

Plano, Texas

• Deployed and remotely administered the following at customer sites:
• Supermicro servers running CentOS Linux.
• JetStor SAS fibre channel RAID storage arrays.
• Provided Tier-1 customer support for Newfield Wireless’ TrueCall software.
• Provided Tier-2 customer support for all hardware and operating system issues.
• Responsible for inventory of hardware deployed at customer sites.

FOB Four Corners, Afghanistan

• Operated and maintained 8 high capacity diesel generators powering mission critical equipment for a military forward operating base in an active war zone.
• Planned and coordinated scheduled windows of maintenance with all stakeholders to minimize downtime and adverse impact to military operations.
• Responded to unplanned outages immediately to restore services with minimal interruption; documented all incidents to develop prevention procedures resulting in reduction of future incidents.
• Trained peers on maintenance and troubleshooting overcoming significant language barriers to improve the overall team capabilities.

Dallas, Texas

• Created and administered multi-instance queue managers and related objects in IBM WebSphere MQ.
• Deployed and administered Red Hat Linux clusters in order to provide NFS which facilitated the shared file system locking required for failover of the multi-instance queue managers in both the production and.
• Deployed and administered Altiris Total Management Suite to provide an incident management system, automate hardware and software inventories, and implement software patch management.
• Authored VBScripts that automated the following tasks:
• Searching Active Directory to retrieve contractor account expiration information and sending email notifications to HR, contractor's manager, and the systems administration group in preparation to process an extension.
• Searching Active Directory for inactive user and machine accounts to be deleted.

Dallas, Texas

• Administered user and group accounts, file shares, printer queues, login scripts, and roaming profiles in a Windows NT 4 domain that contained 16 servers.
• Authored VBScripts to automate 80% of the migration process associated with transitioning group accounts and file shares from a Windows NT 4.0 domain to Windows Active Directory, which resulted in completion of project.
• Tracked planned and unplanned maintenance events to assist with process development and response procedures.
• Coordinated with business areas and project managers to improve service delivery and understand the needs and objectives.
• Deployed and administered Windows and Citrix servers in a datacenter environment.
• Volunteered to be the only night-shift systems administrator which reduced the on-call rotation of other team members from 7 days to 2 days.

Dallas, Texas

• Performed as primary point of contact responsible for all desktop and laptop support incidents, service requests, and provided remote and desk-side support to rapidly restore outages and implement requested services.
• Created and maintained user, group, and machine accounts in a Windows NT 4 domain.
• Participated in the deployment of critical Y2K updates in offices across two states.