Edward Giordano Email & Phone Number

Albany, Ny

Albany, Ny

Albany, Ny

Fulfills a leadership role in directing the compliance and service delivery activities of the Information Technologies department. Contributes to the development of the technological security and compliance direction of the company and is responsible for executing that vision. Assists in the preparation of budgets for programs and projects, purchases and equipment upgrades. Directs IT Specialists and supervises IT Compliance and service-related projects.

Albany, New York

• Active Directory design, integration and maintenance• Exchange, application, virtual and storage server administration• Administration and maintenance of electronic medical record• Installation, operation, and maintenance of all servers, workstations, networking, routers, WLAN, WAN, LAN• Acquisition of technology assets as required for existing and new projects• Evaluate, research and recommend solutions based on cost effectiveness and best match for end user needs• Negotiate with vendors• Security Manager for state and federal applications• Provide technical (hardware and application) support to 220 plus staff at 9 locations via phone, remote access, email and on-site visits.• Utilize remote access/shadowing capability throughout agency, reducing downtime and increasing ability to rapidly respond to end-user requests.• Coordinate, administer and maintain agency communications assets, including email, VoIP and PBX phone systems, cellular phones and devices

Albany, Ny

Compliance • Assure compliance with existing and emerging regulations• Develop program policy/procedure, documentation• Integrate State Health Exchange• Complete Internal audits• Coordinate and provide follow up with external audits – OMIG, OMH, CQC, MFCU• Chair agency’s Incident Review Committee• Present annual OMIG compliance training to all staffQuality Assurance• Continual Quality Assurance procedures• Client Satisfaction and Grievances• Employee compliance investigations• Ethics hotline• Incident review statisticsInformation Technology• Technology policy, written and verbal guidance• Applied policy with AD and local permissioning• Crafted in close coordination with local, State and federal compliance requirements• Wrote and implemented agency's first technology plan in 2004 and subsequent revisions to allow for efficient use of available resources while maintaining adherence to local, state and federal privacy laws• Standardized applications on each desktop and created mandatory redirection so users can have consistent experience and access to personal files from all workstations and ensuring backup and security restrictions on all confidential and sensitive data

Albany, Ny

Data Analysis• Reporting for programs, leadership, Board of Directors• Monthly, periodic, annual and ad-hoc reports• State and other reporting as required/requestedFacilities• Directed staff of up to 7• Serve as agency representative to Housing Project Board• Five year plan with budgeted projects• Ensured smooth operation through assorted facilities emergenciesSecurity• Chaired first Security Committee• Oversaw installation of personal security systems at each location• Supervised outsourced security staff at two locations• Created first emergency response policy and procedures, as well as detailed post orders for security personnel• Coordinated in-house emergency respondersTeaching• Created curriculum, chose teaching materials and provided instruction and support for classes within constraints of NYS Department of Correction Services as well as in traditional college settings• Implemented individualized tactics to reach individuals from a variety of socio-economic and cultural backgrounds, such as monitored group work, individual study during class time and relating topic at hand to current events both outside and in the prisons.• Established an 85% or better pass rate while maintaining standards to established academic standards.• Provided group and one-on-one instruction to traditional college students

Cohoes, Ny

• Hired, trained and supervised staff in a 14 bed residential rehabilitation program for adults with severe and persistent mental illness• Established program policy and procedure to assure compliance with Office of Mental Health, Albany County Mental Health, and Medicaid regulations.• Established and chaired a work/training group for Assistant Managers of the four Residential Programs; this group produced standardized documentation and procedures.• Provided training on making documentation meet regulatory requirements to agency and external staff• Participated in task group to develop a then underutilized client records application which is currently used by staff throughout the agency, working closely with the software developers to make sure NYS documentation needs were represented fully.

Master Of Arts (M.A.), English Language And Literature/Letters

Master's Degree in English Literature Adjunct English Professor Teaching Assistant - English Department

Bachelor'S Degree, English