Edward Lee Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Lead initiatives to drive continuous improvement and best practices, enhancing client satisfaction, supporting business growth, and increasing referenceable engagements. Scale and manage a growing team, the largest in Professional Services by portfolio size and revenue, while successfully onboarding new employees to align with expanding sales pipelines. Mentor managers and cross-functional resources to improve team performance and operational efficiency. Oversee revenue forecasting to ensure financial alignment with organizational goals, leveraging analytics to refine KPIs, reduce inefficiencies, and enhance predictability. Drive operational improvements, maintaining consistent growth and financial predictability.

Greater Seattle Area

Managed a $37MM+ services portfolio for over 48 clients across North America while leading and mentoring a best-in-class implementation team of project managers and consultants. Oversaw full project lifecycles, ensuring adherence to standardized strategies and contract execution. Drove process improvements to enhance growth, profitability, and customer satisfaction, implementing a forecasting methodology to improve accuracy and track KPIs. Streamlined departmental SOPs for client billing and finance operations while evaluating performance incentives and optimizing organizational efficiencies.

Greater Seattle Area

Led and mentored a diverse team through goal setting and performance development, fostering growth while achieving high efficiency. Collaborated with cross-functional leaders to ensure successful client implementations and service experiences. Improved and standardized strategic initiatives for project planning and forecasting to meet divisional productivity and quality goals. Delivered timely client deliverables while adapting to evolving product suites, features, and integrations.

Duluth, Georgia

Led over 17 clients through all phases of implementation, resolving high-risk projects and ensuring they stayed on track. Oversaw project deliverables, budgets, and scopes by leading a team of consultants, while mentoring team members on best practices and fostering professional growth. Partnered with project managers and stakeholders to meet milestones and enhance process efficiency. Conducted client interviews to identify gaps and design solutions aligned with business goals.

Duluth, Ga

Analyzed business processes for over eight land management clients, consulting on software best practices and implementing integrations to enhance functionality. Assessed change management strategies for local government agencies, identifying risks and rewards, and configured software to meet client-specific needs. Facilitated User Acceptance Training to validate configurations and maintained strong communication with clients and internal teams to ensure smooth transitions to long-term support post-go-live.

Atlanta, Ga

Versatile creative professional with experience across front-end web development, branding, digital, and print media. Skilled in graphic design, concept development, and illustration, producing impactful visuals that enhance brand identities and engage audiences across multiple platforms.