John Rogillio Email & Phone Number

Plano, Texas, Us

- Oversee the day-to-day operations of IT and payment services provided to state government clients, ensuring seamless delivery and client satisfaction. - Ensure projects are delivered on time, within scope, and on budget, while maintaining the highest standards of quality. - Foster strong relationships with state government stakeholders, ensuring clear communication and alignment with regulatory requirements and contractual obligations. - Manage budgetary allocations, resource planning, and risk management to optimize operational efficiency and support the growth of the organization.

Austin, Texas, Us

- Provide strategic leadership for a leading eCommerce agency of 40 employees while overseeing operational departments such as: client services, business development, legal, account management, accounting, human resources, and payroll.- Develop and execute operational strategies to drive business growth, improve profitability, and enhance overall performance.- Implement data-driven decision-making processes to optimize operational efficiency, increase client acquisition and retention.- Foster a culture of innovation and continuous improvement, leading international cross-functional teams to implement best practices and achieve operational excellence.- Collaborate closely with the CEO, CSO, and CTO to develop and execute the company's long-term vision and strategic goals.

Austin, Texas, Us

- Developed and implemented robust delivery processes and workflows, resource planning and management, streamlining project planning and execution in order to accelerate delivery speed and accuracy.- Monitored project progress, identified potential risks and bottlenecks, and implemented mitigation strategies to minimize disruptions and ensure smooth delivery.- Developed and implemented a comprehensive quality assurance program to ensure high customer satisfaction and adherence to service level agreements.- Played a key role in business development efforts, identifying and pursuing strategic partnerships, and expanding the client base.

Austin, Texas, Us

- Requirements Gathering: Collaborate with clients, stakeholders, and internal teams to understand business objectives, user needs, and functional requirements for eCommerce projects. - Conducted interviews, workshops, and research to gather comprehensive and accurate requirements.- Analyzed existing business processes, workflows, and systems to identify gaps, inefficiencies, and areas for improvement. Propose optimized processes and solutions to enhance the client's eCommerce operations and achieve their goals.- Developed test plans, test cases, and test scripts to validate the functionality and performance of eCommerce solutions. Conduct thorough testing and collaborate with developers to resolve any issues or bugs discovered during testing phases.

Austin, Texas, Us

Managed upwards of 15 clients and their eCommerce sites. Most notably was the development and launch of Pennsylvania State University's College of Agricultural Sciences site and Midwest Signs. - Manage client communication and vendor relations- Project budget, timeline, and invoicing- Administered team performance reviews

Austin, Texas, Us

-Responsible for implementing and managing agile development for multiple cross-functional teams comprised of 6-8 members per team. Includes facilitating daily status report meetings, analyzing previous performance metrics and implementing new protocol to enhance workflow efficiency, and planning the build and release of future software and product features.-Regularly collaborate & strategize with CEO on department direction and new product implementation. Charged with educating and managing team members to achieve department vision and product objectives. -Manage the development of single instance and SAAS products. Responsible for identifying and resolving any technical or team impediments that threaten the delivery of new software or feature enhancements.-Implemented new customer support ticketing system to increase workflow efficiency for 600+ support tickets per month. Oversee the quality of customer support relations and evaluate new methods to increase customer satisfaction and engagement.

Austin, Texas, Us

Assisting brands grow their online presence through strategic and refined SEO and PPC campaigns. Establishing campaign goals and necessary metrics to measure a campaigns effectiveness and ROI. Analyzing a website's traffic trends and bounce rates to increase the conversion rate and attain established goals.

New Haven, Connecticut, Us

Management Development Program: 18-month, project based, rotational program through the following departments: Communications, eBusiness, Project Management, Field Management, Corporate Business Improvement, Fraternal Services, and Membership Records.Engineered the corporate strategy and orchestrated marketing campaigns on the company’s official social media platforms and email marketing initiatives. Developed and designed ‘Social Media 101: LinkedIn’ – agency marketing material elucidating LinkedIn’s ability for market intelligence and customer service. Coordinated translation processing of web content and photo captions into three languages and designed enhancements for various company websites. Designed display banners and marketing materials for international corporate events.

Big Sandy, Tx, Us

Assistant Camp Director for the largest Catholic summer camp in North Texas. Responsibilities included: managing camper and staff conflicts, coordinating and scheduling camp staff in addition to my personal staff, balancing the camp budget on a weekly basis, and developing new summer programs.

Bachelor Of Arts (B.A.), English Language And Literature, General

Bachelor Of Arts (B.A.), Philosophy

English Language And Literature, General