Edward Leonor Rn Email & Phone Number

Singapore

• Lateral Transfer: Transitioned to a dual role as Concierge and Advertising & Promotion Executive, enhancing customer service and marketing efforts. • Address public, shopper, and tenant inquiries, ensuring excellent customer service.• Manage incident reports and liaise with departments to resolve issues.• Oversee voucher stock management and mall promotions.• Plan and execute marketing promotions and events, collaborating with agencies and partners.• Manage mall directories and signage.• Lease advertising and atrium space, managing ad-hoc photo/film activities.• Prepare annual budgets and forecasts, supervising a team of Customer Service Officers.

Singapore

• Provided daily customer support to residents and clients, resolving inquiries and issues promptly.• Coordinated maintenance work and inspections, ensuring the smooth operation of estate facilities.• Managed facility bookings and appointments, overseeing handovers and takeovers.• Maintained accurate documentation and reporting, ensuring compliance with service level agreements.• Assisted the management team with ad-hoc tasks, including event coordination and facility decoration.

Singapore

• Managed life insurance claims, ensuring accuracy and compliance with regulatory requirements.• Provided service recovery and resolved complex claims inquiries, improving customer satisfaction by 15%.• Coordinated with hospitals and clinics for medical clarifications, ensuring timely processing of claims.• Prepared and amended medical reports and questionnaires, contributing to accurate and efficient claims processing.• Followed up with insured individuals regarding premium payments and other claims-related issues.

Philippines

• Conducted hospital visits to ensure patients received appropriate care and accommodations, enhancing patient satisfaction.• Liaised with claimants and healthcare providers to address issues and streamline the claims process.• Investigated claim histories to provide accurate reports to clients, reducing claim processing times by 20%.• Maintained strong relationships with medical coordinators, physicians, and hospital staff to ensure smooth operations.

Philippines

• Managed patient inquiries and facilitated the issuance of Letters of Authorization (LOA), ensuring seamless patient care coordination.• Coordinated medical cases with insurance providers for approval, reducing processing times by 10%.• Provided clinical judgment and support for in-patient and outpatient care, contributing to improved patient outcomes.