Ed Lewis Email & Phone Number

Baton Rouge, La, Us

Myrtle Beach, South Carolina, United States

As Information Systems Manager at Tidelands, I lead the strategic planning and optimization of our IT infrastructure. My role includes developing multi-year roadmaps, managing cloud environments (Azure, Microsoft 365), and overseeing VMWare virtual environments. I work closely with cross-functional teams to ensure system security, scalability, and peak performance. I also manage vendor relationships, design backup strategies, and foster a culture of continuous learning within the IT team. My focus is on delivering a reliable, secure, and efficient IT environment that aligns with the organization’s evolving needs.Strategic Areas of Impact:• Spearhead the development and refinement of multi-year IT infrastructure roadmaps, aligning technology advancements with business goals.• Manage and maintain cloud environments (Azure, Microsoft 365), ensuring configurations meet organizational workflows and compliance requirements.• Oversee the full life cycle of VMWare virtual environments, from design to deployment, focusing on scalability, resource optimization, and fault tolerance.• Implement and maintain secure backup strategies, ensuring data redundancy, quick recovery, and adherence to retention policies.• Collaborate with cybersecurity teams to enforce best practices, conduct vulnerability assessments, and drive security awareness.• Build and maintain strong relationships with technology vendors, negotiating contracts, and optimizing service-level agreements to support organizational objectives.

Baton Rouge, Louisiana, United States

In my most recent role, I was entrusted with the task of improving operational efficiency and effectiveness of enterprise systems and client engineering through robust governance and optimization of Microsoft Azure stack. Enhancing operational procedures, runbooks, and automation for smooth system operations across Windows, iOS, and Android platforms. Maximizing end user experience and performance by implementing IT service management and enterprise systems best practices, ensuring seamless alignment of processes/procedures while safeguarding against adverse effects caused by client setting modifications. Managing software deployment and patch implementation as well as providing expert guidance on optimal software and firmware enhancements. Driving working excellence and optimizing system performance through comprehensive training of enterprise systems personnel on operating and enhancing existing and emerging systems. Engaging actively in project committees to gain deep understanding and implement novel systems and applications.My accomplishments within this role are following:• Achieved seamless integration by transitioning 24,000 Microsoft Windows, Google Android, and Apple iOS devices to single mobile device management platform.• Reduced cost of reprovisioning, shipping, and depot services by migrating entire Windows environment from legacy device provision to cloud based management using Autopilot and Intune.Attained savings of $350K by managing ISP circuit and Meraki network hardware replacement on over 500 locations across 39 states.• Slashed number of calls to help desk and improve user experience by implementing biometric password model.

Baton Rouge, Louisiana Area

Leveraging exceptional professionalism, I was assigned the responsibility of enabling seamless integration of systems with organizational strategies, applications, and processes by steering collaborative efforts with Franciscan Missionaries of Our Lady University and FMOLHS Information Services. Overseeing entire operational tasks of department by providing strategic direction and assistance. Administering data center resources as well as cloud services and deliver on-site assistance for faculty, staff, and students, optimizing operational efficiency and user satisfaction. Utilizing SaaS services to consolidate three data centers and deploy redundant services.A section of my key contributions include:• Achieved cost savings through strategic utilization of educational organization discounts.• Enabled formation of cohesive and streamlined IT division by merging two independent IT departments.• Enhanced productivity and collaboration capabilities by transitioning all users from on-premises services to Microsoft 365.• Reduced number of help desk support calls for resetting passwords by 98% via implementation of self-service password reset.

Lake Charles, Louisiana Area

I was responsible for overseeing end-to-end activities involved in strategizing, integrating, automating, operating, and maintaining tactical and non-tactical voice (VOIP), network data, and information systems services and resources across South West Region of Louisiana, surpassing state requirements. Managing natural disasters and annual training exercises. Enabling integration of Battalion-wide assets, ensuring effective coordination, collaboration, and guidance to commanders, staff personnel, and Louisiana State command. Delivering strategic advice on capabilities, limitations, and deployment of tactical and non-tactical assets, optimizing organizational strategies, applications, and processes for improved outcomes. Safeguarding and preserving critical user and personnel data as well as mission-critical and classified information across secret and non-secret networks.Within this role, I had following achievements:• Increased morale and confidence of subordinates through quarterly evaluation of duties and leadership skills, while providing direct management and comprehensive reviews.• Received multiple accolades and honors, including Bronze Star and ARCOM with Valor in recognition of exceptional service demonstrated in two deployments for OIF (Operation Iraqi Freedom) in 2005 and 2010.

Baton Rouge, Louisiana Area

My duties comprised of designing, deploying, and integrating efficient physical and virtual server and desktop environments, driving seamless operations. Coordinating closely with vendors and project managers to accomplish numerous high-profile projects within agreed timeframe. Ensuring seamless functioning of virtualization software and associated hardware, software, and networking components while managing and maintaining VMware environment. Improving time efficiency by researching and proposing innovative and automated methods to streamline manual processes. Enhancing system standards by recommending future upgrades and improvements in line with best practices.My key-contributions for this role are mentioned below:• Streamlined infrastructure by consolidating legacy applications and virtual servers, resulting in a significant reduction in physical server space across several data centers.• Slashed maintenance expenses and operational costs as well as accelerated response times by employing improvement methodologies.

Baton Rouge, Louisiana Area

Completed hundreds of implementation projects, hardware and software installs, and wireless handhelds distributions during the redesign of the hospital departments to support the growing demand of the community. Consulted with department directors and managers to ensure the proper computer, peripheral, software, and wireless devices were ordered to support the design layout for smooth operational use and flow of the nurses and staff.

Lake Charles, Louisiana Area

Supported over 5000 computer, laptop, and peripherals devices on a networked environment. Installed computers, laptops, peripherals, software and hardware that are project related requested by the customer. Identified ways to improving daily services and tasks, and consulted with management to implement changes. Established professional relationships to assist customers in identifying problems to prevent future and unexpected downtime.

Baton Rouge, Louisiana Area

Managed and maintained small business network and peripherals for 10 personnel office. Maintained a 99% up-time on all user devices to include peripherals excluding scheduled maintenance and downtimes. Sole responsible for as web page designer and web master for 3 internet mortgage sites.

Bachelor'S Degree, Bachelor Of Science In Management,

Associate'S Degree, Information Systems Technology