With over 25 years of experience in IT operations, support, and sales, I am a skilled professional who guides companies to maximize IT solutions built for their business. As the Director of Sales & Marketing at IMS Solutions Group, my responsibilities include customer acquisition and growth strategy, lead generation, sales enablement, customer engagement, and sales process execution. I oversee the gross and net revenue, sales coverage, forecasting, staff management, and customer satisfaction for cloud services, cybersecurity, managed support, and network services across the Southeast and Midwest markets.I am a proven leader who builds, motivates, and leads high-performance teams to achieve successful business outcomes. I have a strong track record of delivering service excellence, quality improvement, and organizational management across various IT domains, such as technical support, sales operations, call center, network, and online marketing. I also have extensive experience in merger and acquisition integration, vendor relationships, and multi-cultural team leadership. My mission is to enable and empower my clients and my team with the best IT solutions and support possible.