Edward Macmillan Email & Phone Number

Spartanburg, SC, US

Greenville, South Carolina, United States

Sales leadership role responsible for IMS customer acquisition and growth strategy including lead generation, sales enablement, customer engagement, and sales process execution. Responsibilities include gross and net revenue, customer growth, sales strategy, sales coverage, forecasting, staff management, and customer satisfaction.

Greenville-Spartanburg-Anderson, South Carolina Area

Sales leadership position responsible for growth and retention of existing customers focusing on Cloud, Managed Support services, Software-as-a-Service (SaaS), and Hardware-as-a-Service (Haas) that includes collaborative Support Engineering resources across the Southeast and Midwest markets. Executive level partner with key customers that focuses on.

Spartanburg County, South Carolina, United States

Promoted to Senior Support Services Director with regional cloud-based Managed Services Provider (MSP), responsible for the implementation, delivery, monitoring, and proactive customer support for SaaS / HaaS clients in the Southeast and Midwest markets. Delivery of a service excellence model across all markets for service desk policies and procedures for.

Greenville / Spartanburg, SC

Promoted to Senior Support Services Director with regional Managed Services Provider (MSP), responsible for the implementation, delivery, monitoring, and proactive customer support for clients in SC, NC, OH and IN. Delivery of a service excellence model across all markets for service desk policies and procedures for Level 1/2/3 Support Engineering, Field.

Greenville, SC

Career with National commercial High Speed Data, Voice, and Video provider in over 25 Cities. Successfully integrated 3 market acquisitions over the past 2 years. Increased responsibilities with new regional coverage, RFP Team, and Quality Development creation. Career highlights include:Regional leadership position integrating virtualized Sales Support.

Chairman, Board of Directors for Ready4Reading. The goal of the organization is to reach out to underserved areas of the community for the importance of reading to children from Birth to Age 4. Ready4Reading has been organized to provide parents and children with books, workshops, and centers to emphasize the incredible impacts to preparing a child to read.

Internet marketing strategies and applications that drive increased visibility, profitability and optimize your online presence for small-to-medium size businesses in the Greenville, South Carolina area and throughout the Carolinas. Services include online audits, search engine marketing, web design, content management systems, e-commerce, web advertising.

Dynamic leadership position combining post-merger multi-channel Call Center Operations to transition from an answer-dispatch methodology to a first-call resolution organization for all inbound / outbound technical support, customer service and major account issues. Support included Voice over Internet Protocol (VoIP), Voice, Data, and Security Services..

High-profile upper management position directing a team of 7 Network Operation Managers and 75+ technicians in the Carolinas and Georgia for all Installation, Maintenance and Repair of all Class-5 Switching Platforms and customer installations of Voice and Data services. Challenges were to integrate all operational business practices to a single unified.

Customer-facing upper management position with one Manager and 10 Technical Engineers supporting the sales, installation, and support of customer premise voice and data equipment that included Avaya, Adtran, Cisco, Microsoft, and Vina. Recognized as a profit center for operations for value-added services beyond DSL and T1 service offerings. Merged with.

Three year upper management position designed to grow the Public Branch Exchange (PBX) and Local Area / Wide-Area Network integration opportunities within an entrepreneurial company. Started as a staff of one, and grew the sales and operations support infrastructure to a team of 5 before being acquired by TriVergent Communications in 1999

Network Manager with one of the nation’s largest Long Distance (LD) providers. Challenged to start up Call Center Operations to support inbound Customer Service Center with 200 agents initially. Within three years, grew Call Center to Inbound / Outbound Telemarketing operations with over 1600 agents operating 24x7x365 days a year

Responsible for supporting hardware platforms that included IBM PS/2, PC AT, PC XT, AS/400, and IBM DOS VSE Mainframe. Software support included OS/2, Microsoft Windows, and Novell operating systems, Also supported local pc applications such as WordPerfect, MS Word, Lotus 1-2-3, and Excel.