Edward Nakada Email & Phone Number

30 Adelaide St E Suite 300, Toronto, On M5C 3G8

- Proactive sales efforts with a “customer-first” approach- Respond to requests from customers- Pro-actively reach out to customers and prospects with client service information and promotions- Maintain CRM and assist with reporting of SMB funnel to Microsoft- Expand knowledge through sales certifications and sales training- Provide pipeline reports and maintain Microsoft Partner Connect- Maintain and grow Microsoft relationships- Communicate promotional and product information to customers- Work closely with sales team members, including Licensing, Digital Architects and Account Executives to drive Microsoft Cloud licensing programs, Services and Solution offerings from Long View, ISVs and related product sales

5090 Explorer Drive, Suite 610, Mississauga, On L4W 4T9

General Accountability:The Senior Software Licensing Specialist is the backbone of the Licensing Annuity business. The required key competences are the ability to provide operational support for the sales team and a strong knowledge of Microsoft volume licensing offerings.The SLS is responsible for the completion and submission of licensing agreements (EA, SCE, MPSA, EES, etc.) and is primarily focused on supporting reactive activities, operational tasks, and the support of new and existing base of customers.Specific Accountabilities:1 - Assist in the overall creation, review, and on-going maintenance of customer contracts, including: a. Responsible to pre-validate details prior to submission or activation.b. Establish a standard practice and set of rules to review and implement a customer contract accurately.c. Make recommendations for corrections or process improvement.d. Timely and accurate handling of contracts while ensuring integrity.e. Ensure executed contract files are maintained for compliance guidelines.2 - Provide operations support, including:a. Filling out and processing Microsoft forms such as contact change request, change of solution advisor, license transfer, etc.)b. Technical support and handling of internal tools systems (ie. explorer.ms, e-Agreements, Partner Self-Serve, VLSC, VLPC).c. Maintain a high level knowledge of programs, product offerings, policies and procedures to be the advisory/escalation point of contract for team members and supporting teams.d. Manage deliverables and reports on upcoming customer quarterly meetings, renewals and true-ups.e. Understanding the operational importance of transactions and correlate them to all eligible incentive models.

2680 Skymark Avenue, Suite 415, Mississauga, On L4W 5L6

- The BDR works together with the Business Development Manager (BDM) to develop and maintain favorable relationships with new and existing clients in order to increase revenue and ensure that SoftwareONE products and services consistently meet client needs. This role is responsible for providing sales quotations, sustaining and renewing client contracts, as well as systematically pursuing customer opportunities. · Contact with current customers on a daily basis.· Establish and expand relationships with key executives and decision makers within each customer and territory.· Develop and maintain exceptional consultative relationships with existing customers.· Work collaboratively with assigned BDM to develop an overall territory account plan which will maximize opportunities and generate sales activity with customers and partners.· Grow and maintain existing customer and partner relationships through proactive telesales activity.· Manage quote creation, order processing, and day-to-day customer and partner requests.· Develop strong knowledge of leading industry trends through ongoing training with software publishers.· Act as key resource for leading industry volume license offerings.

100 Via Renzo Dr, Richmond Hill, On L4S 0B8

• Ensuring Compugen is meeting MSLI Operational Metrics.• Provide Licensing Help Desk assistance to SSDMs.• Keep abreast of trends in software licensing and changes to software licensing programs.• Analyze, create, and supply Microsoft licensing and renewal quotes to customers (internal & external) for potential opportunities in a timely and effective manner.• Consistently handle a high volume of customer requests while effectively identifying issues and problem solving.• Maximizing contract revenues: manage discount and concessions, exploit up sell opportunities, and deliver appropriately flexible solutions.• Assist SSDMs in populating Microsoft licensing opportunities into CRM.• Manage the day to day relationship within existing customer base and new business development.• Assist in identifying problems, suggesting and implementing improvements to current department processes’.• Assist with building and submitting Microsoft contracts to MSLI.• Software Assurance Benefits contact (SAB activation & consumption as well as VLSC troubleshooting issues with customers).• Attending Microsoft partner trainings and earning Microsoft partner certifications.

5925 Airport Rd, Mississauga, On L4V 1W5

• Advises on licensing inquiries from Account Managers. • Acts as a consultant with customers to determine the best licensing program for their needs. • Drives sales by promoting appropriate software packages to customers • Proactively follows up with Account Managers and customers regarding license renewals or up-selling opportunities. • Attends license trainings and earns partner certifications. • Review and submit Microsoft Agreements to Microsoft Operations (MSLI) for processing.• Manage the communications with MSLI on agreement processing.• Ensure CDW is meeting MSLI Operational Metrics; manage the reporting for each metric.• Software Assurance Benefits point of contact (Familiar with VLSC and troubleshooting issues with customers).• Quoting for all Microsoft programs and very knowledgable in the proration of Select Plus skus).• Very familiar with anniversary orders and the placement of the orders.• Accountable to Software Sales Teams and management to assure business goals are met.• Maintain expert knowledge of the business and processing rules for each of the contractual agreements CDW participates in. • Maintain expert knowledge of explore.ms and share expertise with Software Sales Teams.• Maintain regular communication with Microsoft Licensing Managers and MSLI.• Provide monthly analysis of Contractual agreements and their impact to CDW’s bottom line.• Proficient in the use of Microsoft e-Agreement tool.• Accustomed to the use of the CHIP tool for EA fees.

173 Dufferin St #200, Toronto, On M6K 3H7

• Experience in software licensing administration• Ability to understand and interpret legal terms (e.g. Microsoft Contracts)• 2nd auditor maintaining MS scorecard above 98% accuracy rating• Trainer for new hires• Processing all contracts through the vendor• Processing all contractual licensing/media orders and communicating order progress to the sales field• System Auditing - ensuring the balance of licensing inventory and ensure appropriate licenses are purchased• Processing contractual credits and re-bills• Issue resolution regarding invoicing and licensing• Proficient with MS Outlook, Word and Excel