Edward Castillo Email & Phone Number

Atlanta, Georgia, Us

Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers. Troubleshoot, diagnose, and resolve complex issues across a wide array of PC's, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.Provide excellent customer service and ownership of technical support issues.Work well in a high energy, dynamic, and collaborative environment while providing appropriate responses and expectations in a timely and efficient manner.Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.

Manage, configure, troubleshoot and repair Handheld scanners, desktop computers, laptops, phones etc. Track and update IT inventory. Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.). Create desktop computer and laptop images. Set up and configure new computers. Install application software. Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection. Work with vendors to help resolve technical issues

Dallas, Tx, Us

Dallas, Tx, Us

Responsible of sales administration, including completion of customer contracts and warranties, acquiring products from inventory, accepting payments, and filing completed orders. Knowledgeable of products, accessories, pricing plans, promotions and service features. Provide efficient and courteous customer service, and assist in all aspects of product offerings and services ensuring an extraordinary customer experience. Entrusted to oversee and facilitate with sales of our multimillion home security and automation system as liaison for Digital Life Home Automation.Accomplishments• Manager On Duty (MOD)• Metro-Atlanta Leadership Council• SamsungPro Certified• Participated in two video communication videos• Liaison for Digital Life Home Automation

Arlington, Virginia, Us

Conduct monthly rigorous training for the state. Operate, maintain, and store combat equipment and weaponry designed for tactical operation. Experience in safety patrol and security details. Serve and protect civilians, as well as provide aid and rescue.Accomplishments• Global War on Terrorism Expeditionary Medal• Global War on Terrorism Service Medal• Overseas Service Ribbon• National Defense Service Medal• Operation Enduring Freedom (OEF) Deployment , 2014-2015• Attended and completed the Light Leaders Program, 2013

Computer And Information Sciences And Support Services

Computer User Support Specialist