US Army Veteran of 8 years who worked as an Infantryman and Team Leader while serving in the military. Previously held a Secret Clearance. Spent the last 10 years in Retail Sales and Management handling everyday retail operations, troubleshooting customer’s devices and deescalating customer grievances to ensure an extraordinary customer experience. All while training and holding my team of six to eight employees accountable for their sales production. I always held a passion for the Information Technology industry and decided it was time to pursue a professional career in IT after leaving my previous employer. Recently attended ACI Learning for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Planning to secure ITIL, A+, Network+ and Security+ certifications by April 2023. Seeking entry level opportunities within the private or government sectors in areas including IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support.
Listed skills include Leadership, Public Speaking, Remote Troubleshooting, People Management, and 30 others.