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@github.com
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4 phones found area 206 and 253
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Ed Cook is listed as Sr. Data Analyst - Revenue at GitHub at GitHub, a with 2579 employees, based in Issaquah, Washington, United States. AeroLeads shows a work email signal at github.com, phone signal with area code 206, 253, and a matched LinkedIn profile for Ed Cook.
Ed Cook previously worked as Sr. Data Analyst - Revenue at Github and Sr. BI Engineer - Consumer Buying Experience at Amazon. Ed Cook holds Bachelor Of Science (Bs), Business Management from University Of Phoenix.
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AeroLeads found 1 current-domain work email signal for Ed Cook. Compare company email patterns before reaching out.
Versatile business intelligence analyst and engineer with over 15 years of professional experience. I have a reputation for designing and building strategic, customer-focused intelligence solutions using a balance of in-depth research and tactical execution.Key Qualifications:- SQL Server query, analysis, scripting, and database management [12+ years]- Business intelligence, data analysis, research, and quality [15+ years]- Data modeling, integration, automation, and transformation (ETL) [6+ years]- Intelligence visualization, report and dashboard (KPI) design and delivery [15+ years]- Big data mining and analytics (Hadoop-like environment) [4+ years]- Project management, business process analysis, and cross-team leadership [14+ years]- Requirements gathering, feature specification, and business rules [14+ years]
Listed skills include Business Analysis, Software Project Management, Program Management, Sharepoint, and 35 others.
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A career timeline built from the work history available for this profile.
Greater Seattle Area
- Integrating disparate CMS information architectures between GitHub and Microsoft field sales data, optimizing GitHub product (Enterprise Cloud, Copilot, Advanced Security) co-selling opportunities with Microsoft sellers across their existing enterprise customer base.- Front End: Power BI- Back End: Microsoft Fabric, Kusto, Salesforce, Trino
Greater Seattle Area
- Enabled new but foundational product and business insights that directly informed the design roadmap of Amazon’s retail Product Page Offer Selection feature (i.e. Add to Cart/Buy Now box), through which 85% of all worldwide Amazon orders are placed.- This was accomplished by designing and building an unprecedented “offer-level interaction” analytics dataset in AWS Redshift, systematically relating customer activity tables from the A/B experiment results and API logs of a diverse set of retail page features and back-end services, and applying transformative business logic to the data to allow for its intuitive use by analysts and product managers.
Seattle, Washington
- Designed and implemented data and reporting architecture that combined Amazon Marketplace third party seller support contact data with retail site activity logs, product description pipeline, and customer purchase data to inform the design innovation of seller support automation tools.
Greater Seattle Area
- Researched, designed, and managed security intelligence monitoring solution, analytic metrics, and aggregation dashboard to prevent leaks of prototype hardware (Xbox, Surface, HoloLens)- Mined diverse multi-terabyte data sets daily in order to analyze, interpret, validate, visualize, then present decision-driving business narratives grounded in solid quantitative evidence- Detected and investigated unauthorized access of unreleased first and third party Xbox digital intellectual property in near-real time using flexible ad hoc querying methodologies- Expert in the following data management and analytics technologies:--- Cosmos (Microsoft’s internal Hadoop-like big data management solution)--- SCOPE (Cosmos query language; C#/T-SQL hybrid)--- SQL Server, Visual Studio--- PowerShell IDE (for ETL and query automation)--- Excel Power Query, Power BI (visualization), and pivot tables/charts
Greater Seattle Area
Online Service and Release Management for Microsoft’s Xbox Live Services, ensuring operational and intelligence quality for an optimal customer experience on the Xbox Live interactive entertainment platform.- Defined real-time and historical customer experience quality reports through extensive research across various large customer usage data stores, using SQL Server Management Studio and Excel- Managed data quality improvement and cross-system data mapping programs in order to create an accurate end-to-end view of customer scenario health- Developed performance metrics and key performance indicators for service level trends and supporting operational processes across the Xbox Live services platform- Trained and coached Service Program Management team members of all experience levels on strategies of effective service program management as well as specific analytic methodologies- Lead service and intelligence readiness planning and execution for record-breaking AAA game title releases, including Call of Duty: Black Ops and Halo: Reach- Lead service and intelligence readiness planning and execution for high profile Xbox Live global marketing campaigns - Drove resolution of multiple complex customer-impacting incidents, and managed resulting cross-organizational root cause analysis and improvement efforts to prevent recurrences- Managed diverse partner and vendor relationships to optimize the success and efficiency of cross-org and cross-company operations
Greater Seattle Area
See "Sr. Service Program Manager, Xbox Live" above.
Greater Seattle Area
Operational reporting, customer support data analysis, and key performance indicator design consultation for Microsoft’s Windows Live ID hacked/hijacked account customer support team.- Identified opportunity to simplify 94% of customer account validation attempts (30k per month) by performing deep-dive comparative analysis- Illustrated success and challenges of support model migration from email-based to forum-based by defining key performance indicator metrics, and designing, publishing and analyzing the respective reports
Greater Seattle Area
Operational intelligence, knowledge management, and tool/process design in support of Microsoft's global Sales Operations compensation systems- Increased organizational credibility by aligning division-level performance scorecard and data integrity directly with customer experience, and drove changes to improve that experience- Increased operational efficiencies and effectiveness by designing and driving business process and tool improvements based on data analysis and reporting using Excel, SQL and several 3rd party web-based reporting tools (Siebel, etc)- Improved global management practices by designing, publishing and training managers on an operational scorecard that gave detailed health diagnostics on the organization’s KPIs, from frontline operations to executive level, and facilitating monthly discussions of business trends identified in reports- Minimized Sarbanes-Oxley compliance risks by designing, supervising and performing system, data and process audits to identify and eliminate noncompliant activities and system access- Enabled operational cohesion of a new global sales support organization by designing and implementing a comprehensive knowledge base using SharePoint- Reduced business support desk issue resolution time from long-standing average of 14 days to 5 days by identifying major causes of delays using systematic analysis, and facilitating policy changes that eliminated those causes- Optimized performance of global operations resources by designing and conducting virtual, local and international training on tool and process changes and best practices- Solved long-running cross-group procedural and perception problems through continual collaboration and multi-team solution implementation- Minimized manual effort and eliminated errors of many processes by designing and implementing low-cost workflow automation and notification solutions using SharePoint
Greater Seattle Area
Program, knowledge, and intelligence management for enterprise automated technical support portal and utilities (SupportSoft)- Automated and streamlined technical support for 30,000 users by managing development of distributed self-healing IT solutions- Maximized enterprise awareness and understanding of efficient IT support solutions by leveraging corporate communications and managing creative educational contests- Translated business requirements for IT support solutions into functional requirements and technical specifications- Improved design of IT solution portal UI model and designed new features, based on user feedback and statistical web-usage analytics- Facilitated change management meetings to prioritize resources on key application features- Managed multiple deliverables and project release phases simultaneously using the Project Management Life Cycle (PMLC)- Managed multiple IT development, systems administration and knowledge management teams- Represented IT solution portal services at internal and vendor hosted events
Greater Seattle Area
Lead development and technical administration team in support of Enterprise IT Services organization, delivering knowledge management and support process design/improvement- Planned strategy, goals and success tracking of Key Performance Indicators in scorecard for IT Service Management applications- Designed and generated reports for managing internal support desk phone and chat coverage- Facilitated weekly trend analysis meetings to identify and drive opportunities for business process improvement, and data integrity validation- Improved quality and accuracy of KPI measurement by researching discrepancies in SQL database transactions and query designs, and designing fixes for each- Communicated team's strategic roadmap to senior management- Identified and solved root problems by organizing, leading and mentoring on Lean Six Sigma projects
Other employees you can reach at github.com. View company contacts for 2579 employees →
Greg Padak
Colleague at GithubAtlanta, Georgia, United States
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JW
Jasmine Walsh
Colleague at GithubDhaka, Bangladesh
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Matt Leblanc
Colleague at GithubNashville Metropolitan Area, United States
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Adam Nichols
Colleague at GithubDallas-Fort Worth Metroplex, United States
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Luigi Stammati
Colleague at GithubNetherlands
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OP
Oskar Pienkos
Colleague at GithubTokyo, Japan
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MN
Misaki Nakano
Colleague at GithubShibuya-Ku, Tokyo, Japan
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MP
Michael Pletta
Colleague at GithubGreater Chicago Area, United States
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JM
James Martin
Colleague at GithubAdelaide, South Australia, Australia
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AC
Avto Chichiashvili
Colleague at GithubTbilisi, Georgia
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Quick answers generated from the profile data available on this page.
Ed Cook works for GitHub.
Ed Cook is listed as Sr. Data Analyst - Revenue at GitHub at GitHub.
AeroLeads has found 1 work email signal at @github.com for Ed Cook at GitHub.
AeroLeads has found 4 phone signal(s) with area code 206, 253 for Ed Cook at GitHub.
Ed Cook is based in Issaquah, Washington, United States while working with GitHub.
Ed Cook has worked for Github, Amazon, Fiveby Solutions (@Microsoft), Microsoft, and Aditi Staffing (@Microsoft).
Ed Cook's colleagues at GitHub include Greg Padak, Jasmine Walsh, Matt Leblanc, Adam Nichols, and Luigi Stammati.
You can use AeroLeads to view verified contact signals for Ed Cook at GitHub, including work email, phone, and LinkedIn data when available.
Ed Cook holds Bachelor Of Science (Bs), Business Management from University Of Phoenix.
Ed Cook is listed with skills including Business Analysis, Software Project Management, Program Management, Sharepoint, Business Intelligence, Process Improvement, Data Analysis, and Enterprise Software.
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