1. Build and Activate Customer end-to-end data, configuring customer CPE to delivery broadband service. (such as DSL, UFB, Dark Fiber)2. According to customer demand, Building customer IP Based PABX or Cloud PBX, Configuring Customer IP Phone, building and rewiring cables, all responsible for speed, simplicity and trust product delivering.3. Auditing, managing, implementing and maintaining network infrastructure, including switched, routers, WLAN, firewalls and voice infrastructure.4. Providing Level 2 support for Chorus, Vector Communication onsite technician installing customer services.5. Participate in Systems Integration projects undertaken for the integration of delivery system with other business applications such as RADIUS Manager, Elastix and RouterOS.6. WAN/LAN/WLAN, Firewall and Voice problem determination.7. Configuring, managing and troubleshooting site-to-site and remote access VPN tunnels on Cisco routers or Mikrotik routers.8. Maintaining and developing customer’s network change, and as built related documentation.9. Provide WLAN projects with expert advice and expertise, build up wireless system with UBNT products.10. General Windows Server/AD/DNS/VPS Hosting support and troubleshooting.11. Liaising with customers to ensure timely rectification of issues.

1. Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storages, networking, Tape Backup units, UPS, blades and software.2. Answers questions about installation, operation, configuration, Operation System and applications customization, enterprise hardware and software environment deployment, network implement, performance tuning, and usage of assigned products.3. Verifies warranty entitlement and determines appropriate action.4. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.5. Owns customer issues from beginning to resolution (handles in place).6. Assists customers by diagnosing problems and providing resolutions for technical and service issues.7. Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.8. Coordinate Hot Swap hardware deployment and return for repair.9. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.10. Recreates, identifies and provides input on unique or recurring customer problems.11. Remains knowledgeable of Dell’s product line, current industry products and technologies.12. Focuses on delivering a positive customer experience according to Dell standards.13. Monitors and tracks issues to ensure accurate resolution.