Taylor Edwards Email & Phone Number

Lehi, UT, US

Draper, Utah, United States

As an Advanced Technical Support Engineer I am responsible for taking escalated support tickets and troubleshooting advanced technical issues. My specific responsibilities include:- Resolving advanced customer support tickets- Diagnosing and reporting bugs to the engineering team and working closely with them to troubleshoot and resolve issues..

Lehi, Utah, United States

As a Tier 1 Customer Support Engineer my responsibilities included:- Basic technical support and troubleshooting - Ad hoc customer training- Diagnosing and escalating advanced technical support issues- De-escalating angry or frustrated customers and reducing churn

Lehi, Utah, United States

- Responsible for resolving roughly 70 email and phone tickets per week- Help customers troubleshoot issues with using the CRM, creating and fixing automations, managing workflows, and escalating bugs- Proficient in problem-solving, de-escalating unhappy customers, and training customers on difficult to learn aspects of the software- Earned JobNimbus’.

Lehi, Utah, United States

• Established JobNimbus' first focused PR effort, including consistent and relevant press releases, pitching journalists, award recognition applications, and industry forum engagement
• In the first six months, JobNimbus received 171% more news mentions and maintained an overall share of voice of more than 80% versus our top two competitors
• Strategically planned and executed PR campaigns to support company objectives
• Earned featured articles in both local and national industry publications and podcasts through pitching and maintaining press relationships
• Applied for and earned inclusion on prestigious award lists such as the Inc. 5000 (#543), Utah Business Fast 50 (#24), and the Utah BusinessQ UV50 (#18)
• Produced optimized content for company blogs and editorial-style articles for industry news sources

Orem, Utah, United States

• Planned and executed the reveal of an updated brand through swag, social media giveaways, and a company event
• Planned and executed various automated email marketing campaigns
• Wrote radio ads then coordinated recording efforts
• In the first 5 months of employment revenue was up nearly $500k and call volume was up 50% compared to the previous 5 months
• Wrote and designed various sales books and brochures
• Planned and executed a booth at the 2021 Utah Valley Home and Garden Show. This show resulted in dozens of leads and booked appointments for our sales people. I used a converted furnace with foam balls bouncing inside.

I served briefly as a freelance consultant on the reveal of a new brand: The Lifting Club by Alexander Athletics. I consulted on the layout and copy of the updated website, as well as a social strategy. I also wrote the script and served as a creative consultant for the filming of a brand reveal video.

Salt Lake City, Utah, United States

• While finishing school, I worked with various clients from government and private industries to produce daily social content and local media relations
• Wrote op-eds and other articles on behalf of government officials
• Planned and executed county campaigns including Utah fire awareness, COVID-19 housing assistance awareness, and vote-by-mail awareness

Salt Lake City, Utah

At Gigi Pip I spent time learning the ins and outs of a popular fashion brand, selling hats of many shapes and sizes. From December 2019 to May 2020 I spent time in the development of a podcast for the brand by the name of "The Hats We Wear." This podcast was being developed with the goal of increasing brand awareness and loyalty and driving traffic and.

Provo, Utah

As a public relations intern at Momni I gained experience in media and influencer outreach and social media campaigns and advertising. I learned from my leaders how to ensure I think critically about the message I am communicating in writing and to understand my audience. I also observed the collaboration of employees from all departments of a small.

Lindon, Utah, United States

Public Relations, Communication And Media Studies

Activities and Societies: Public Relations Student Society of AmericaOne of 13 students selected to represent UVU to public relations.

Pre-Communications