Work with cross-functional teams to achieve integration deliverables and address general support requirements during integration. Identify the RAID (Risk, Assumptions, Issues, and Dependencies) in infrastructure integration. Act as a Technical SME to test devices in building/imaging/application testing. Deployment of Essential IT Controls in conjunction with Corporate Security. Represent Cognizant IT during status calls and participate in integration workshops for newly acquired companies. Develop and maintain SOPs (Standard Operating Procedures) and templates to ensure easy transition by the user community. Work with vendors and corporate to assess and remediate vulnerabilities with contracts and infrastructure for devices. Responsible for capacity planning, inventory and IT Asset management integrating from the acquired entity into Cognizant.

As the Owner / IT Consultant at Triad Techx, I specialize in providing personal and small business PC repair, diagnostics, virus removal, backup solutions, network solutions, and troubleshooting. Additionally, I offer technology training solutions and staff development for personal and small business clients. My expertise lies in delivering exceptional IT services to ensure smooth operations for my clients.

Leveraged video-based curriculum (Computer Science Essentials, Web Development, Game Development, and Minecraft Education) to deliver engaging and effective instruction to students. Cultivated a positive and supportive learning environment that fostered student growth in content knowledge and confidence. Provided regular feedback and progress updates to parents and school personnel, ensuring clear communication channels. Demonstrated strong communication skills by interacting respectfully and effectively with students, parents, school staff, and Mastery Coding team members. Maintained accurate student records by submitting grades and reports on assignments and other required work. Committed to professional growth by actively participating in monthly professional development opportunities.

Served as a key liaison between field agents and the engineering team, resolving escalated issues reported through an online platform. Utilized analytical skills to understand, research, troubleshoot, and effectively resolve or relay solutions between the field and support teams. Maintained clear communication by documenting issues in the ticketing system and providing bi-weekly reports via MS Teams.

Managed the Comprehensive Exceptional Children’s Accountability System (CECAS) as District Coordinator and Data Analyst, ensuring accurate reporting of special needs data to the North Carolina Department of Public Instruction (NCDPI) for annual Federal and State funding. Led a team of approximately 100 data managers through daily data entry, providing comprehensive training and support. Functioned as the liaison between the Exceptional Children's Department and Central Office Technology Department, offering technical expertise and facilitating smooth data flow. Additionally, implemented, trained on, supported, and maintained assistive technologies across the entire district.

Developed and delivered a comprehensive curriculum of technology courses for Continuing Education programs, including beginning computers, email, internet, word processing, spreadsheets, presentations, public speaking, and accounting software (MS Office Suite, Computer Basics, Quickbooks, etc.). Demonstrated flexibility by designing traditional classroom, online/distance learning, or hybrid courses tailored to the college's specific needs and program directors' requests.