Working to improve access to affordable credit while reducing the risk and costs of lending for our partners.

Managed portfolio of $1.4B unsecured and non-real estate secured consumer lending business. Led strategic planning, product management, financial planning & forecasting, pricing strategy, marketing, client acquisition, and asset quality. Collaborated with Corporate Strategy and internal stakeholders to identify 3rd party FinTech partnership opportunities to disrupt and expand consumer lending business capabilities. Member of Executive Council.• Grew unsecured loan sales 56%, YoY in 2018 and 41%, QoQ in 1Q19 by implementing product capabilities and revising marketing that aligned with client needs.• Enabled same day funding for personal loans by implementing E-Sign capabilities and collaborated with Compliance and Loan Operations on process improvements.• Led favorable negotiations and partnership establishment with 3rd party FinTech to generate point of sale installment loans to high credit score homeowners.• Identified financial wellness opportunity through market research and client insights. Presented to senior leadership and secured approval for implementation. Developed strategies to acquire unsecured debt from existing client base. Influenced bankers on new approach with clients, revised call scripts, updated lead generation reporting and prioritization, and increased banker confidence when engaging with client.• Utilized client insights and developed custom analytics to influence product development and pricing decisions.

Established and led a Project Management Office (PMO) focused on delivery and change management for strategic priorities. Drove executive decision making, prioritization, issue anticipation and escalation, and change agenda on Community Bank strategic initiative portfolio which included technology initiatives. Led a team of up to 12 high performing program / project managers and managed a multimillion-dollar expense budget. • Executed integration acquisition strategy for two mergers and ensured completion on time and on budget. o Program manager for integrating the Consumer Bank segment of $4.1B First Niagara Bank acquisition which includes all channels: ATM, branch network, contact centers, and digital banking; and all products which include checking, deposits, consumer lending, credit card, and investing; and overall client communication and experience for on-boarding 1 million new clients. o Served as integration business lead for HelloWallet acquisition, a fintech firm based in Washington DC. Balanced incorporating an entrepreneurial start up culture into a traditional banking environment. Key leader who worked with corporate legal to dissolve the business entity, drove organization structure with HR, partnered with technology for application integration and infrastructure support, coordinated with real estate to manage facility and contracts, and collaborated with sales support to exit existing client relationships.• Led team that managed large scale enterprise wide transformational initiatives in partnership with the business. • Developed effective project managers from administrative mindset to agile client focused leaders with Procsi ADKAR change management capabilities that partnered with business leaders. o Promoted up to 20% of team into business leadership roles each year.

Selected to lead enterprise-wide team responsible for governance of the business continuity and incident management programs. Managed corporate incidents that impacted people, processes, operations, clients, facilities or corporate assets. Governed large scale data center disaster recover tests and alternate business continuity site activation tests each year. Led a team of up to 15 and managed a multimillion-dollar expense budget. • Transformed department administrative mindset to an advisory and consulting approach with improved quality assurance capabilities.• Drove strategic changes to the business continuity program: o Reduced the number continuity plans 90% while maintaining regulatory compliance with FFIEC guidelines. o Reduced staff 30% without impacting plan quality. o Improved testing capabilities, frequency, and KPIs. o Communicated regular updates to executives, board of directors, and regulators creating confidence in program changes. • Counseled and influenced business leaders to engage in data center and alternate site testing. This partnership improved recoverability through robust scenario-based and end-to-end testing. Presented best practices at Sungard industry conference. • Developed talent by spearheading certification for each person through Disaster Recover Institute International.• Formed a public / private business continuity partnership with various local leaders in the business community and public sector to create forum for sharing best practices across industries increasing resiliency of the community.

Managed enterprise technology in the areas of middleware, data warehousing, and business intelligence. Led a team of up to 50 and managed a multimillion-dollar expense budget.• Led implementation of Cognos reporting platform and migration from Business Objects on time and on budget.• Utilized outsourced offshore developers for the first time in company history.• Oversaw vendor management with two critical partners ensuring accountability, improved product capabilities, and negotiating favorable contract terms and conditions (SLA’s, service conditions, training).

Managed application technology including vendors supporting multiple business lines including HR, Finance, Corporate Tax, Corporate Sourcing, Corp Real Estate, and Corporate Continuity and Recovery. Led a team of up to 50 and managed a multimillion-dollar expense budget. • Delivered corporate-wide, multiphase multimillion-dollar HR/PeopleSoft program on time and on budget which included software development, upgrades, and implementation of a new payroll platform.• Negotiated savings for Learning Management System by utilizing vendor management scorecards and leveraging a strong relationship.• Developed and trained staff achieving top tier engagement scores.

Privately held, boutique consulting firm focused on Human Resources Management Consulting.

Managed technology portfolio of 80+ projects developing business cases, obtaining project funding, and assigning resources. Upgraded PeopleSoft platform and third-party applications with a team of 5 direct reports and 20 others in a matrix environment.

Implementations/upgrades of enterprise software and managed project offices at financial services clients.