Edward Szymczak Email & Phone Number

Dearborn Heights, Michigan, United States

Act as Tier II IT Helpdesk support• Responsible for monitoring all software systems to plan for required upgrades, and resolve errors proactively• Configure software systems to meet business requirements, acting as a secondary software engineer for all solutions at the agency• Identify and automate as many manual business processes as possible to increase efficiency• Acts as primary educator and trainer for all business users regarding technology topics• Regularly participates in emerging technology discovery opportunities and learning opportunities to ensure the agency remains on the pulse with modern practices• Serves as primary Microsoft Administrator, responsible for the configuration and automation of all Microsoft 365 and on-premises elements and modules• Serves as primary Network Administrator, responsible for managing the physical networking hardware and telecommunications infrastructure

Dearborn Heights, Michigan, United States

 Coordinates helpdesk ticket activity (via ticketing, phone, or email), working or assigning tickets as needed for 300+ end users Provides software support in agency application to all users Performs hardware repairs or equipment upgrades as needed Set up new PC’s and stage existing machines with new configurations Assist IT Systems Administrator in administering network servers Help set up training programs on network based software applications Troubleshoot and fix user phone problems Diagnose technical and operational software problems on installed systems  Troubleshoot and support of Multifunction Printers  Provide formal and informal training for a wide variety of programs on network based software applications for end users such as the Microsoft suite Participates in continuous quality improvement efforts and upgrades  Demonstrates personal integrity and professional demeanor in accordance with the ethics of the agency and profession  Stays informed of current practice developments within the profession, and uses educational and training opportunities to ensure continual professional competence.  All other duties as required or requested, keeping within the scope of the position.

Dearborn, Mi.

Macomb, Mi

- Responsible for the creation and management of company website using a Content Management System. - Work together with Creative Director and Marketing Director in the design and creation of media content for both public and in-company use; which includes flyers, brochures, signs, and data sheets.- Responsible for principle photography of products for archival and possible future use in company media.- Assist with market research and other marketing department projects as needed.

Macomb, Mi

New Haven, Mi

Build and reset retail displays according to a planogram.

Associate’S Degree, Media And Communication Arts - Interactive Web Media

Associates Degree, Media And Communication Arts - 3D Art And Animation

High School Diploma

Activities and Societies: Swim Team, Student Art Honor Society