Edward Graham Email & Phone Number

Odenton, MD, US

Columbia, Maryland, United States

Laurel, Maryland, United States

• Accomplishes objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Develops personal growth opportunities.
• Decision-making, Delegation, Problem-solving, and Motivating techniques.
• Prepared weekly, monthly, and quarterly reports for managers helped identify and resolve any discrepancies.
• Manage sales of store products, services, operations, customer service and work with regulatory compliance, internal polices and procedures.

Laurel, Maryland, United States

Collaborated with other departments to ensure seamless execution of events and guest satisfaction.Utilized CRM software to track leads, manage accounts, and analyze sales data for performance improvement.Conducted market research to identify trends and opportunities, adjusting sales strategies accordingly.Provided coaching and training to associates in the.

United States

Managed a team of associates to fulfill online orders accurately and on time.Monitored inventory levels and coordinate with suppliers to ensure product availability.Implemented strategies to increase online sales and improve the online shopping experience.Analyzed data and trends to identify opportunities for improvement.Ensured compliance with company.

United States

• Accomplishes objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Develops personal growth opportunities.
• Decision-making, Delegation, Problem-solving, and Motivating techniques.
• Prepared weekly, monthly, and quarterly reports for managers helped identify and resolve any discrepancies.
• Manage sales of store products, services, operations, customer service and work with regulatory compliance, internal polices and procedures.

Jessup, Maryland

• Process guest registrations, including collecting payment
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Promote, answer questions about, and enroll guests in La Quinta’s frequent guest program
• Perform nightly balancing of in-room video and long-distance telephone services
• Perform nightly backup of server
• Prepare express checkout folios

Capitol Heights, Maryland, United States

Managed day-to-day operations of a Save A Lot grocery store, overseeing a team of 15+ employees.Achieved and exceeded sales targets through effective merchandising, inventory management, and customer service strategies.Implemented cost control measures to optimize profitability, including managing labor costs and minimizing shrinkage.Recruited, trained.

Baltimore, Maryland Area

• Assist the Store Manager with supervision of all operations in Grocery and Sub-Departments (Bakery/Deli, Produce, and Meat)
• Assist in emphasis on customer relations and dealing with employees concerns
• Assume Store Manager functions in the absence of the Store Manager.
• Committed to high standards
• Used basic math and calculate retail pricing
• Established relationships with customers and suppliers, and conducts company business in an ethical manner

Bethesda, MD

Achieve sales targets and profitability goals for the store.Create and implement strategies to drive sales and increase customer traffic.Recruit, hire, train, and develop a team of associates.Provide leadership and guidance to motivate and inspire the team to achieve performance goals.Ensure compliance with company policies and procedures, including.

Hanover, MD

• Meet and exceed shop-in-shop sales goals through effective application of Coach’s selling service strategies and techniques
• Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales towards meeting and exceeding plan
• Motivate retail partner selling specialists to meet and exceed sales and productivity goals, ensure they are fluent in all aspects of the business
• Track best and worst sellers in order to increase full price sales
• Identify and communicate product and inventory needs in a timely manner
• Manage and conduct weekly/monthly/seasonal trainings with retail partners’ sales manager, selling specialist, and associates

Hanover, MD

• Directly lead a staff of 10 employees and overseen all operational aspects of running a Best Buy Mobile stand-alone store (P&L management, back office, cash handling, labor management, and scheduling, etc.)
• Overseen Shrink Programs and Merchandising Standards (inventory control, merchandising/store appearance, promotions, displays, signage, pricing, etc.)
• Analyzed store's performance indicators against team selling behaviors and goals; develop action plans to address objectives and achieve desired business results.
• Sourced, hired, and trained staff
• Overseen effective planning of team meetings and Training/Development Workshops.
• Conduct weekly 1-on-1 consultations with employees, and provide coaching recognition and feedback in such a way that creates an open and approachable culture in the store

Hanover, MD

Alexandria, VA

• Contributed to the achievement of Tire and Lube Express (TLE) financial goals by monitoring and evaluating the performance of the TLE and implementing plans to achieve objectives
• Ensured effective communication with Customers to answer questions, including merchandise location, and provides requested assistance often requiring extended time in asking clarifying questions and providing guidance.
• Ensured Customer services are processed by inputting data quickly and accurately, verifying vehicle identification numbers and engine sizes, processing service orders, maintaining appropriate Customer wait and bay.
• Ensured a safe and clean environment by maintaining safety standards, such as securing tires on the risers and securing other automotive merchandise on high walls, features, and displays and performing maintenance and.
• Ensured in-stock and appropriate inventory levels in TLE by executing all merchandising programs and replenishment procedures, such as ordering and coordinating tire and battery shipments with the appropriate distributor
• Prevention when problems are identified

Hanover, MD

Fort Belvoir, VA

• Post charges, settles accounts, and handles cash and credit card transactions according to procedure
• Completes cash out procedures at end of shift, deposits income into safe
• Maintains house count on high occupancy nights
• Answers telephone expediently and handle complaints, problems, special requests and non-related desk questions and follows up according to standards and procedure
• Familiarity of daily hotel occupancy reports, status of rates and rooms available prior to beginning of shift
• Stays up to date with all room rates, room types, special promotions, packages, etc.

Lansing, Michigan Area

• Oversaw the daily operations including the opening and closing of the store.
• Maintained daily, weekly, and monthly sales goals.
• Increased store sales by ten percent.
• Assisted with hiring and training of all new associates.
• Conducted monthly staff meetings.
• Balanced cash drawer at close of business and ensured bank deposits were accurate.

Health/Health Care Administration/Management

Human Resources Management And Services

Hotel, Motel, And Restaurant Management