Edwin Agustin Email & Phone Number

Chicago, IL, US

Des Plaines, IL, US

Execute Maryville Academy’s policies and procedures as well as all standard operating procedures for designated work sites/programs. Oversees the safety, maintenance and upkeep of vehicles and reports accidents and vehicle problems to Maryville’s Director of Maintenance. Exhibits professional courtesy and tact with callers and visitors and when answering.

Des Plaines, IL, US

Provides services for a diverse population of Unaccompanied Children (UC) of all ages and genders. Responsible for the day-to-day care and guidance of the youth of the Maryville Unaccompanied Children program. Assists with the management of the living environment of the program and promotes the learning of desirable behavior patterns by youth in a safe and.

Covina, CA, US

Identifies sales opportunities for insurance plans and oversees portfolios of clients. Renders advice to clients and recommends insurance products based on the family’s needs assessment and budgetary constraints. Serves as an intermediary between insurance companies and clients. Deliver good customer service to maintain and retain clients thereby expanding.

Chicago, IL, US

Provides flight attendants with HR information, non-operational scheduling concerns, trip trades and sick leave issues. Adheres to policies and procedures, standard operating procedures for designated work assignments/programs. Serves as Subject Matter Expert pertaining to personnel policies and procedures including FAA-Mandated rules/guidelines, and AFA.

Chicago, IL, US

Provide leadership and oversight to a team of 10-12 employees; Serves a Subject Matter Expert on safety, service and procedure; Focus on leading and developing skills of the staff with the goal of delivering consistent, excellent service to other employee groups in accordance with company guidelines; Engage with staff to review metrics and gain commitment.

Chicago, IL, US

Provide HR and Administrative support for Inflight, Flight Operations, Engineering, Reservations/Passenger Service employees; Exhibit professional courtesy and tact when interacting will all employee groups when answering phone. Receive and process medical documentation for the administrative review and processing of Pre-Employment, Occupational (Worker’s.

Chicago, IL, US

Part of a team that conducted Initial Training for the Business Process Outsourcing Project in Manila, Philippines; Monitor and audit the quality, accuracy and completion of tasks by the Business Process Center in Manila; Provide daily audit report summary given to the Business Process Outsourcing Team; Send corrective emails to inform employees, Quality.

Chicago, IL, US

Handles flight attendant inquiries with regards to HR, Scheduling and Administrative processes. Conducts New Hire Flight Attendant training with regards to HR processes/policies, administrative processes/procedures, FAA-mandated equipment and safety training, AFA Contract Agreement Work Rules. Provides information and problem resolution by coordinating.

Chicago, IL, US

Process mapped existing non-operational business processes for the Inflight Division and adapting them for Centralization; Developed and Wrote the knowledge base (KNOWLIX) for the Interim Flight Attendant Service Center; Conducted Initial Training for the Call Center Professionals; Collaborated with Inflight Training in the development of training.

Chicago, IL, US

Developed optimum assignments for extra flight attendant and charter staffing to improve efficiency of existing open flying and reassignments; Plans the system flight attendant reserve crew coverage; Analyze and repair crew schedules involving schedule transition, reductions; Reassigned crew resources to balance flying to meet staffing guidelines to.

Chicago, IL, US

Assist passengers in making reservations, ticket issuance and day of flight check-in; Handle all phases of passenger boarding to ensure flights are dispatched in accordance with the “On-Time Zero” guidelines; Resolve disservice situations such as misconnected customers, delayed/cancelled flights.

Kansas City, Missouri, US

Explained company rules, office policies, airline rules and tariffs to reservation sales agents; Assessed and Recommended training needs of reservation sales agents; Conducted classroom and one-on-one training to existing team members; Motivated team members on special projects (ex. “Telemail” sales blitz, car rental transfer program); Monitored time.

Kansas City, Missouri, US

Taught the following courses: (1) “TWWINS Trans World WINdows” System; (2) Domestic Fare Changes; (3) Code Share; (4) Telephone Etiquette; (5) Quality in Customer Service; (6) Interline Reprotection Training; Worked with scripters in the development and testing of “TWWins”.

Kansas City, Missouri, US

Authorized by the company to issue waivers based on set company procedures and guidelines; Negotiated with the customer the terms of settlement of their claims presented to the company; Followed Up any delays in resolving customer complaints, Recommended solutions to appropriate departments and / or stations involved, to avoid the occurrence of the same.

Kansas City, Missouri, US

Planned, Booked and Sold domestic and international air travel itineraries on TWA; Researched and Resolved customer concerns and problems at a fundamental level; Answered customer inquiries on fares, flight schedules, marketing programs, company policies and procedures.