Edwin Ayala Email & Phone Number

Kissimmee, Fl, Us

Kissimmee, Florida

Kissimme , Fl

• I managed 8 separate buildings at the resort, 75 workstations, 100 users and 2 separate domains with Active Directory.• Maintained office computers and help employees with software or connectivity issues.• Troubleshoot TCP/IP and fiber cabling issues• Managed Fortinet wireless access for the whole resort.• I managed the IP Camera system for the resort, I have experience with Toshiba NVRs AXIS cameras and swann IP camera systems• Troubleshoot issues with programs such as SQL,MSI WinPM, Aloha, Timeshareware SAM & Next, SPI (property management software) all windows OS, and all versions of Microsoft Office.• I have experience with Spiceworks for managing our computer inventory and Help desk tickets.I also can help users with RDP through manage engine software and Team Viewer.• I Have repaired software issues with android and Apple IOS and can configure both.• Managed Email through dedicated host for users• I saved the company thousands of dollars a year in downtime, usually Ill try to have a issue fixed correctly before the marketing director and owner are made aware that they exist. • I maintained all hardware and software used at the resort.• I managed the Hosted Voice system through Brighthouse (Spectrum), and an In-house Mitel PBX phone system for all the rooms and a few offices• I diagnose VOIP and analog phone issues• I have completed Migrating our server room twice at this resort• Experienced with Fortigate and Sonicwall firewalls I also work with Cisco,HP, Netgear and Dell managed switches.• I know how to terminate RJ11 and RJ45 cables• I Edit and managed the calypsocay.com website currently running on Wordpress• I managed users and hardware on our Clover POS system for our Bars.

Warrington, Pa

• Helped customers find the right computer solution for them.• Helped convert store to a “Best Tech” store by doing high tech sales, a best tech store is a Staples high volume store with a dedicated tech area to do in house warranty work and work on more machines at once.• I managed a team of 4 guys and we met or exceeded our tech sales goal every week.• Repaired computers in house, performed hardware upgrades, Did warranty work for DELL, HP, Toshiba, Sony, IBM, and Acer desktops and laptops.• Built custom gaming and business desktops for customers.• Spyware/virus removal, cleaning and set up new machines bought in the store. Troubleshot many misc. and challenging issues.• Got computers done in a timely manner and kept all customers up to date on the machines they had in for service.• Attained staples version of A+ Certification, it’s a test you must pass to be a tech in the store.• I did all of my stores In-Home tech jobs, installing PCs and setting up home networks

• Helped customers find the right computer solution for them• Repaired computers in house, performed hardware upgrades, spyware/virus removal, cleaning and set up new machines bought in the store• Performed In-Home computer set-ups, computer problem diagnosis and installation of Wi-Fi