Edwin Brown Email & Phone Number

Temple, Texas, United States

United States

Temple, Texas, United States

• Support, build and coordinate the migration plan for Government, Public Sector, and Federal business customers• Manage all project phases, including initiation, planning, execution, monitoring, control, and closure• Facilitate meetings with various stakeholders utilizing Webex or Microsoft Teams• Manage network migrations through all phases of project life cycle• Forecast project deliverables while providing project status reports• Create and maintain risks and action log for each project• Manage, maintain and organize all records, documentation, and other files associated with quality control

Temple, Texas

Manage Day to Day operations, processes reporting while providing leadership, performance management & development of staff Actively implemented strategies & initiatives to enable the business to achieve its objectives Monitored calls, gathered information, analyze data & lead the effort to consistently improve each call and performance Delivered excellent customer service & communication while maintaining a positive, respectful / caring attitude Ensured the team had the tools, systems & support needed to do their job while escalating system level issues to the appropriate systems / IT team Developed, coached, supported and evaluated the team to improve the key success metrics associated Quality and other specific goals

Copperas Cove, Texas

Sufficient reasoning ability to collect data, define problems, establish facts and draw valid conclusions in a fast-paced environment. Document all collections activity in a concise and accurate manner. Correct deficiencies and oversights during quality assurance reviews or as outlined by the Unit Manager, Assistant Manager and/or Manager. Outstanding collection based stats via outbound dialerCollects assigned monthly budget as applicable.

Killeen/Temple, Texas Area

• Lean Management Certified• Accountable for the reduction of 600,000 credit balance accounts and from $62.1 million to 16.3 million in total credits• Managed a total of 46 full time & contract employees • Created & Managed the lockbox reconciliation report in regards to daily deposits / cash postings• Manage department budget and seek avenues of cost containment• Conducted weekly / monthly team meetings to engage the staff on current topics & issue resolution • Developed employee recognition programs such as employee of the month & team player / month• Monitored staff efforts to improve and maintain the quality and quantity of all work processed, conducting quality control and production audits as needed

Killeen/Temple, Texas Area

• Ability to delegate high level of workloads accordingly to ensure effective and efficient completion• Prepared monthly utilization reports in a timely manner to identify unusual trends• Supervised 16 full time employees • Established and implemented quality assurance programs to ensure accurate worked being achieved• Audited credit balance reports to ensure the quality of patient / insurance refund checks

Killeen/Temple, Texas Area

• Responsible for creating & managing patient installment accounts • Ensure appointments are correctly linked to the correct cases, guarantor and insurance schemes • Ability to provide in-depth research & acting liaison between S&W & most insurance companies • Utilize varied computer programs simultaneously to facilitate proper processing of phone payments & inquires• Assists in the development of educational & training programs• Prepares monthly utilization reports in a timely manner to identify unusual trends

Killeen/Temple, Texas Area

• Promptly answers and screen phone calls for the area, routing calls as appropriate within established customer service guidelines• Provide clerical support for an assigned department or area & coordinate daily patient activity• Interpret physician orders to correctly order ancillary tests in accordance with current CPT criteria• Coordinate patient needs to facilitate patient care planning activities and create a positive experience for the patient• Accurately & promptly schedules, reschedules and cancels physician appointments

Killeen/Temple, Texas Area

Liaison to the Emergency Response Team (ERT; Ability to delegate high levels or work loads accordingly to ensure effective and efficient completion Trained Public Safety (PS) team members on ERT proceduresPublic Safety Team Lead in the absence of Management.Responsible for producing training manual for ERT policies and procedures PowerSource Team Lead & member of the Secured Edge Support TeamResponsible for running reports to show the financial aspects of the ERT group as well as the PS department when neededAbility to perform credit checks, account set-ups, management & maintenance Expert knowledge of CDMA policies & proceduresAbility to perform activations, deactivations, rate plan changes, advanced troubleshooting, & in depth billing research for the public sector and first responder section of Sprint NextelResponsible for maintaining a high level of security for Public Safety accounts

Communicated with internal and external customers to disseminate or explain specific account information. Anticipated customer needs and delivered care solutionsRan credit checks under Light Bridge Applications (Informed about Fair Credit Reporting Act Acknowledgement of Receipt)Responsible for Advanced Technical Support, billing research, Acct Modification job tasks & performed Hierarchy set-upsResponsible for improving Nextel revenue growth, reducing churn, and extending customer lifecycle

Developed the ability to take over calls or Escalations whenever called uponAccountable to show team leadership when upper management was absent Excellent call per hour record and time management skillsDeveloped a great knowledge of Nextel procedures and products, and ability to multi taskCommunicated with customers by phone in order to assist with new activations and deactivations as well as changes in their services.

Managed night shift & assigned weekly schedules for 12 employeesResponsible for training of new hires & payroll time being reportedConducted weekly team meetings on process & proceduresAbility to work together in a fast pace moving environmentResponsible for instructing ideas on dining room changesAccountable for meals being delivered in a timely &respectable manner

Education record

2006 Bachelor Of Science, Accounting