Head Of Customer Support
Current
May 2021 - Present
AeroLeads people directory · profile
Edwin Cahanding Email & Phone Number
Senior Management. Software As A Service (SaaS). Center of Excellence Operations and Support for AMEA.
at
Infobip
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Management. Software As A Service (SaaS). Center of Excellence Operations and Support for AMEA.
Location
Metro Manila, National Capital Region, Philippines
Company size
Who is Edwin Cahanding? Overview
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Quick answer
Edwin Cahanding is listed as Senior Management. Software As A Service (SaaS). Center of Excellence Operations and Support for AMEA. at Infobip, a company with 2251 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Edwin Cahanding.
Edwin Cahanding previously worked as Head Of Customer Support at Infobip and Senior Operations Manager at Trend Micro. Edwin Cahanding studied at Ama University.
Company email context
Email format at Infobip
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Infobip
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Profile bio
About Edwin Cahanding
• Innovative and performance driven customer service professional with more than 16 years experience in Program and Service Operations Management Cross functional and Regional Support.• Demonstrated Information Technology Support expertise and comprehensive knowledge of creating and implementing strategic plans.• Significant understanding of global business; a genuine team player with excellent collaboration skills committed to managing operations and projects effectively.
Current workplace
Edwin Cahanding's current company
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Infobip
5 roles
Edwin Cahanding work experience
A career timeline built from the work history available for this profile.
Senior Operations Manager
Jun 2010 - May 2021
Manager For 24X7 Global Support
Managed the team and 3 support programs (i.e., Email support, SAAS L2 support & Premium Support). The position was also responsible for building positive relationships with regions and segments by helping develop and drive integration plans for the new or modified services.
Jan 2008 - Jun 2010
Leadership Development Program Manager
- Champions the efforts of the leadership development programs for current and future leader's development. The position is also responsible for setting up the quarterly management camp as venue for Strategic and.
- Coordinates the different training needs of PSS leaders to available workshops
May 2006 - Jan 2008
Operations Supervisor
Responsible for the different project initiatives of consumer support operations, such as outsourcing initiatives and manages the consumer support KCRPs (phone and email operations). The position also assists in the set-up and monitoring of Trend-Dell (Sykes) operations as well as the configuration of the chat application used for Dell support.
Apr 2003 - May 2006
Team & coworkers
Colleagues at Infobip
Other employees you can reach at infobip.com. View company contacts for 2251 employees →
DL
Diego Lapegna
Colleague at Infobip
Greater Milan Metropolitan Area, Italy
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MB
Matija Bašić
Colleague at Infobip
Croatia, Croatia
View →
LŠ
Lejla Šimić, Mr.Sci
Colleague at Infobip
Croatia, Croatia
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AR
Anamarija Reljanović Perović
Colleague at Infobip
Split, Split-Dalmatia, Croatia, Croatia
View →
MN
Miroslav Nilic
Colleague at Infobip
Croatia, Croatia
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LJ
Lawan J.
Colleague at Infobip
Bangkok, Bangkok City, Thailand, Thailand
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RD
Rose Del Pino
Colleague at Infobip
Seattle, Washington, United States, United States
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AI
Aqina Izahab
Colleague at Infobip
Cyberjaya, Selangor, Malaysia, Malaysia
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ZK
Zvonimir Kneif
Colleague at Infobip
Pula, Istria, Croatia, Croatia
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RB
Reloshini Baskaran
Colleague at Infobip
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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Diego Lapegna
Colleague at Infobip
Greater Milan Metropolitan Area, Italy
View →
MB
Matija Bašić
Colleague at Infobip
Croatia, Croatia
View →
LŠ
Lejla Šimić, Mr.Sci
Colleague at Infobip
Croatia, Croatia
View →
AR
Anamarija Reljanović Perović
Colleague at Infobip
Split, Split-Dalmatia, Croatia, Croatia
View →
MN
Miroslav Nilic
Colleague at Infobip
Croatia, Croatia
View →
LJ
Lawan J.
Colleague at Infobip
Bangkok, Bangkok City, Thailand, Thailand
View →
RD
Rose Del Pino
Colleague at Infobip
Seattle, Washington, United States, United States
View →
AI
Aqina Izahab
Colleague at Infobip
Cyberjaya, Selangor, Malaysia, Malaysia
View →
ZK
Zvonimir Kneif
Colleague at Infobip
Pula, Istria, Croatia, Croatia
View →
RB
Reloshini Baskaran
Colleague at Infobip
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
1 education record
Edwin Cahanding education
FAQ
Frequently asked questions about Edwin Cahanding
Quick answers generated from the profile data available on this page.
What company does Edwin Cahanding work for?
Edwin Cahanding works for Infobip.
What is Edwin Cahanding's role at Infobip?
Edwin Cahanding is listed as Senior Management. Software As A Service (SaaS). Center of Excellence Operations and Support for AMEA. at Infobip.
Where is Edwin Cahanding based?
Edwin Cahanding is based in Metro Manila, National Capital Region, Philippines while working with Infobip.
What companies has Edwin Cahanding worked for?
Edwin Cahanding has worked for Infobip and Trend Micro.
Who are Edwin Cahanding's colleagues at Infobip?
Edwin Cahanding's colleagues at Infobip include Diego Lapegna, Matija Bašić, Lejla Šimić, Mr.Sci, Anamarija Reljanović Perović, and Miroslav Nilic.
How can I contact Edwin Cahanding?
You can use AeroLeads to view verified contact signals for Edwin Cahanding at Infobip, including work email, phone, and LinkedIn data when available.
What schools did Edwin Cahanding attend?
Edwin Cahanding studied at Ama University.
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