Edwin Calles Email & Phone Number

California, United States

•Serve as the first point of contact for team members seeking technical assistance over the phone or email•Perform remote troubleshooting through diagnostic techniques and pertinent questions•Determine the best solution based on the issue and details provided by team members•Walk team members through the problem-solving process•Direct unresolved issues to the next level of support personnel (Admin Eng, Network Eng, Sys Eng)•Provide accurate information on IT products or services•Record events and problems and their resolution in logs•Follow-up and update team members status and information•Identify and suggest possible improvements on procedures

Oakley, California, United States

• Oversee the overall maintenance, projects and security of buildings and grounds.• Ensures security and emergency preparedness procedures are implemented properly.• Supervise all facilities staff and external contractors.• Perform analysis and forecasting; Budget preparation and management.• Ensuring compliance with health and safety regulations.• Ensuring that facilities meet compliance standards and government regulations.• Advising businesses on measures to improve the efficiency and cost-effectiveness of the facility.• Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.• Develop training manuals that target positive results.• Implement effective and purposeful training methods.• Assess employees’ skills, performance and productivity to identify areas of improvement and growth.• Overseeing refurbishments and renovations.• Performing routine maintenance on facilities and making repairs as needed.• Comply with all occupational health and safety (OHS) guidelines.

Oakland

•Perform daily operations of repair and maintenance; promptly handles all maintenance problems within the department areas of responsibility• Establish and develop relationships with vendors, contractors and property manager.• Assist with researching, analyzing and reporting budget variances.• Provide supervision and training of 2 full time employees and 2 work-study interns; hire and train new facilities staff.•Support IT Department: Maintaining laptops / Desktops, maintain IT hardware inventory, desk set-up, technology equipment set-up, provide IT technical support for staff trainings, E-waste control.• Resolves problems associated with all building services including: janitorial, food service, parking, vending, badging, conference rooms, cubes as well as interior and exterior furnishings, fixtures and equipment.• Manage complex calendars.• Work with team members to identify and respond to any financial or budgeting related issues.• Helps support facility specific cost savings targets to contribute to the account achieving significant savings.• Supports requests associated with WCCC Management, Operations and Financial audits.• Assist Regional Facility Manager with tactical planning for the regional facilities team’s goals and objectives.• Provides support for guests, visitors and employees at client locations.• Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers.• Provides support for meetings and conference room reservations, as needed and directed.• Assists with the coordination and scheduling of maintenance activities.• Provides facility specific assistance to the project management team as needed or requested.• Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.•Assist in setting up and coordinate on-site and / or off-site events. •Provide AV Support on site or off-site.

San Francisco Bay Area

• Prepares memoranda, letters, proposals, charts, tables and other documents using various software packages. Provides support through copying, faxing, and mailing as requested by assigned staff.• Coordinate with assigned staff or department; creating moderately complex correspondence, spreadsheets and visual presentations for projects. • Answers telephones, providing caller with general information, transcribing messages, and when necessary directing callers to appropriate staff or voice mail.• Compiles moderately complex documents and information for necessary reports, informational packages and/or presentation materials.• Maintains departmental filing and tracking systems. Includes establishing files for all written / email correspondence, project work, and reports. Coordinates off-site storage for old files.• Maintain calendar of appointments for assigned staff or department. Schedules and organizes meetings, conference calls and appointments. Prepares items in relation to meetings, including but not limited to, creation and assembly of documents for distribution, coordination of site reservation, food orders, attendance confirmations, and interacting with attendees to address questions or issues on event.• Serves as member of a team on department related projects. • Reviews and distributes mail for assigned staff.• Ensure assigned office equipment is adequately maintained and secure. Contacts vendors to report service issues.• Order and maintain office supplies for assigned area. Processes invoices for supply orders.• If applicable, provides rotating reception relief during lunch hour, morning and afternoon breaks. Also include coverage for short-term absences of staff due to illness or vacation.

Facilities And Office Management, Business

Education record

Education record