I oversee the entire Help Desk team and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritisation, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. Im contributing to a problem resolution by giving in-person, hands-on support to end users at the desktop level. I also Installing and configuring computer hardware… Show more I oversee the entire Help Desk team and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritisation, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. Im contributing to a problem resolution by giving in-person, hands-on support to end users at the desktop level. I also Installing and configuring computer hardware, software, systems, networks, printers and scanners, monitoring and maintaining computer systems and networks and making sure responding in a timely manner to service issues and requests. Providing technical support across the company which includes VIP(BOD, CEO, Doctors, Chief Legal Officer, Directors) this may be in person or over the phone.I do setting up accounts for new users, repairing and replacing equipment as necessary, testing new technology. I do also training newly hired and junior staff members. Show less

Installing new hardware and software. Researching and identifying solutions to software and hardware issues and ensuring staff are properly trained on new software system application. Diagnosing and troubleshooting technical issues, including account setup and network configuration Talking clients through a series of actions, via either phone, email or chat, until they have solved a technical issue. Remoting users globally using RDP (Remote desktop protocol) / TeamViewer, when computer problems… Show more Installing new hardware and software. Researching and identifying solutions to software and hardware issues and ensuring staff are properly trained on new software system application. Diagnosing and troubleshooting technical issues, including account setup and network configuration Talking clients through a series of actions, via either phone, email or chat, until they have solved a technical issue. Remoting users globally using RDP (Remote desktop protocol) / TeamViewer, when computer problems arise. Testing and rollout of the software or patches to all desktop and laptop. Creating IT Manuals and SOP for improvement of the current system and talking with ISO team and management for approval Show less

As a sales Supervisor I am the frontline customer service, providing customers queries, handles customer complains, representative of the company, hiring new staff and provide trainings, purchaser and marketing. As front end developer I am able to do a mobile web app or even a website that compatible in any platform and that is responsive.