Edwin Castro Email & Phone Number

Irving, Texas, United States

United States

- Daily processing of purchase orders through the utilization of SAP S4HANA and Amazon Vendor Central software platforms.- Maintain consistent performance in processing claims daily to support the team.- Engage in collaborative efforts to mitigate deductions and collections to provide support for claims processing procedures.- Identify root cause of deduction, validate the coding of deduction, and ensure customer adheres to payment terms.- Obtain appropriate documentation to validate deductions and submit for credit .- Create and distribute reports with the use of Microsoft Excel to provide to clients/customers.- Utilize SAP Cloud for Customer and Microsoft Outlook to establish and sustain transparent communication with clients.- Actively participated in client/customer conference calls, delivering constructive feedback to enhance mutual cooperation.

United States

- Collaborated as the primary liaison for business partners and customers, promptly addressing inquiries and concerns via phone and email.- Managed the preparation of orders by pulling, staging, and ensuring readiness for shipment.- Prepared commercial invoices, ensuring accuracy in documentation for all outgoing shipments.- Coordinated LTL shipments for customer orders, optimizing logistics operations for efficiency and cost-effectiveness.- Tracked and traced shipments from pickup to delivery, ensuring seamless transit and customer satisfaction. - Analyzed material data for processing, contributing insights to enhance operational efficiency.- Assisted in purchasing office and warehouse materials, ensuring adequate inventory levels to support operations.- Ensured compliance with safety and environmental regulations, maintaining a safe work environment for all employees.

United States

- Managed executive-level complaints, providing support to the senior leadership team and fostering strong client relationships.- Handled a high volume of emails within the customer service team, ensuring prompt and effective communication with clients.- Resolved client problems through clear and empathetic communication, consistently enhancing customer satisfaction.- Monitored escalations between clients and field business partners, facilitating prompt resolution of issues to maintain service excellence.- Submitted inquiries, claims, and commission requests, maintaining accurate records and documentation to support business operations.

Associate Of Science - As, Business Administration, Management And Operations

High School Diploma