Edwin C. Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

-Managed the seamless migration of G Suite users into Microsoft 365, including email and drive contents, resulting in improved collaboration and enhanced security measures-Successfully migrated and set up 1300 customers onto new systems by providing training and support for systems and technology upgrades, ensuring successful implementation of processes and procedures-Implemented Microsoft Forms and SharePoint Power Automation to replace Sales Leads CRM, resulting in monthly cost savings of $500 and enhancing control in sales processes through effective email automation-Successfully led and completed a $30,000 project involving the installation of a network tower and the management of outdoor Wi-Fi via Ubiquiti Captive portal at an RV Park, improving connectivity for residents and enhancing overall customer satisfaction-Demonstrate technical expertise by troubleshooting and assisting users daily with hardware, software, and networking issues resulting in providing efficient services and maintaining high levels of customer satisfaction

Canada

-Assisted and troubleshooted for customers using Intuit QuickBooks Online, Accounting Software(Saas)-Attained highest level of training as a Tier 1 Representative and was part of Canada’s first Chat Messaging Support Pilot-Successfully managed high call volume while multitasking effectively, consistently meeting or exceeding monthly performance metrics such as 90% issue resolution and 100% Net Promoter Score

Toronto

Investigative Services

Advanced College Diploma, Computer Technology/Computer Systems Technology, 3.56Gpa

-Microsoft Windows 10 Enterprise -Microsoft Server 2016/2019, Active Directory -Microsoft SQL -Microsoft 365: Teams, Exchange Online.

Bachelor Of Arts (Ba), Major International/Global Studies, Minor Economic

Certificate, Information Technology

-Install Computer Hardware and Operating Systems -System Administration -Disaster Recovery -Securing Computer Systems and Networks