Edwin Cuevas Email & Phone Number

Multifaceted, solutions-driven IT professional with years of progressive growth and experience in IT management and network operations, offering technical proficiency in the areas of IT infrastructure, network, server, application, desktop, and support combined with a proven record of exemplary customer-driven support. Demonstrated skill in improving team productivity and streamlining operational processes that advance the quality of the company’s products and customer experiences. Proven leadership and management abilities as a natural relationship builder who quickly establishes rapport and motivates teams. • Experienced in technical support for both internal and external customers while maintaining a high level network support that pertains to availability, performance and growth to user environment. • Experienced in all phases of the project management life cycle including the analysis of business models and business user needs, scheduling and testing of system functionality, data backup processes, and user and system documentation.• Experienced in on-call and 24/7 network support environments and with managing and adhering to service level agreements.• Demonstrated leadership skills in fostering strong relationships with users and IT personal while working across organizational boundaries to guarantee technical compatibility and user approval. • Capacity to apply conflict management and negotiation strategies in the evaluation of financial and cost accounting data to control business activities and report and forecast project feasibility.