Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale. Worked closely with organizational leadership and executive management to guide operational strategy. Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.

Develop and maintain excellent client relationships while meeting and exceeding client service level agreements. Coordinate upgrades and hardware replacements at client sites. Advise clients to ensure complete solution to their questions. Communicate product updates and feature enhancements in a timely manner. Assist in client onboarding, training and continued maintenance. Create and modify advanced reports. Identify and assist resolving hardware and software related issues. Communicate across a multitude of departments for swift resolution to client needs. Coordinate networking issues between client IT and TM field technology team.

Manage daily operation of restaurant including the selection, development and performance management of employees. Help oversee the inventory and ordering of food and supplies, optimize profits and ensure the guests are satisfied with their dining experience.

Provided base level IT support to non-technical personnel within the business. Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Resolved problems with malfunctioning products. Managed call flow and responded to technical support needs of customers.

Demonstrate positive and effective communication skills with customers as well as employees via phone and email correspondence Supervise fourteen full and part time ticket services representatives and numerous temporary employees during eventsAssist with development of ticket and credential design

Brand development of hockey team in non traditional hockey market. Generate new business via cold calling, face to face presentations, trade shows and during home games. Retain/renew existing business through continued contact with customers via phone, email and visiting them at their seats during home games. Supervise/mentor sales staff by assisting with closing and providing constructive advise with phone sales and meetings

Created and developed group specific programs to enhance overall team group sales effortAssisted in Community Relations, Public Relations in addition to my day to day responsibilitiesExceptional interpersonal skills expressed through telephone sales and during presentations