Edwin Guzman Email & Phone Number

Remote

• Review new items (problems, incidents) assigned to the application work group
• Ensure that sufficient information is available with each problem ticket to proceed with the analysis and resolution
• Triage production incidents and resolve issues as quickly as possible
• Provide technical guidance to the team members in resolving production issues
• Perform root cause analysis & identify permanent fix to problem tickets o Research Sapiens eMerge rules to determine if issue resides in the rules o Provide support when issue involves Sapien eMerge
• Develop solution/break fix, perform testing and deployment

--IBM Migration Utility (IMU) takes the place of CA Easytrieve compiler by translating the Easytrieve syntax to COBOL and utilizing the COBOL compiler to generate the executable. IMU is configured so that this translation process is transparent to the user. This allows companies to continue benefiting from the Easytrieve syntax to maintain and develop.

Burlington, NC

• Responsible for administration of version control software, Software Configuration and Library Management (SCLM), on an MVS OS/390 platform.
• Responsible for quality assurance testing in development of new applications, VSAM to DB2 migration, and in support of legacy applications.
• Provides guidance on version control/change management issues.
• Develops applications to provide reports of software changes.
• Works with development to implement new software types. Works with other departments to develop new test environments.
• Consults with software vendors as necessary in resolving issues.

Fort Bragg, NC

• Supervised, coordinated, and participated in analysis, planning, production, and dissemination of tactical, strategic, and consolidation psychological operations.
• Work assignments varied. Most notable assignments include Brazil and Colombia.
• The assignment in Brazil was with the Military Liaison Group, U.S. Embassy, Brasilia, Brazil. This assignment lasted for 5 months and focused on updating the Standard Operating Procedures of the Military Liaison group.
• The assignment in Bogotá, Colombia was as part of the Military Information Support Team. This assignment was ongoing with multiple trips to Bogotá. The focus was on training the Colombian National Police in.
• Training included 6 months Portuguese language, John F. Kennedy School of Special Warfare.
• Maintained proficiency in Portuguese and Spanish throughout military career.