Position Summary:Build test and production environments in a consistent, automated mannerCreate and enhance Continuous Integration automation built on Docker and KubernetesDevelop automated deployment pipelines to ship software frequently and reliablyCreate and manage VMs, images, and containers for deployment to physical or cloud instancesDefine processes for deployment of microservices using modern tooling and softwareCreation of services and dependencies using infrastructure as codeDiagnose and debug issues within the system or dependencies, working with other teams to resolve issues in a timely mannerCreate and enhance solutions for observability, monitoring and alertingDevelop and review process in consideration of performance, scalability, and testabilityReplace repetitive and undocumented manual processesIncorporate changes in deployment pipelines for product features and enhancementsWork in Agile teams, participate in Agile process in a collaborative fashionTechnologies:Git / Github workflowsCI/CD tooling, Jenkins, GitOpsAnsible/ChefDockerKubernetesGoogle Cloud Platform and/or Microsoft AzureArgo CDFlux CDOperating Systems:LinuxWindows

• Develops analytical models and data visualizations to drive analytic insights with python in Jupyter Notebooks.•Deployed machine learning model using web frameworks with flask uWSGI pm2 and Nginx. • Interacts with cross-functional teams to model current operations processes and evaluate potential solutions• Presents data insights and recommendations to key stakeholders• Developed new features for a multi echelon multi modal JavaScript application

• I collabrate with business teams, IT teams (application development teams, infrastructure teams, etc.), and third-party providers throughout incident management and resolution processes• Analyze, triage, and resolve incidents or service requests, and practice blameless postmortems• Communicate with resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete• Create a positive customer experience, and build strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude• Support products before they go live through activities such as support design consulting, including capacity planning and production support workflows.• Monitored applications, platforms, systems or solutions to proactively identify and resolve issues• Performed problem and trend analysis to identify and correct repetitive problems and increase overall system availability• Documented resolutions, processes and procedures, and update knowledgebase articles • Developed new processes and/or solutions to improve the services we provide• Maintain Service Level Agreements (SLAs)• Set up and managed AWS account• Redesigned the Journey website using AEM• Implemented an automated mobile application process for iOS and Android using Fastlane,and Jira• Experience using CI/CD tools – Bitbucket, Github, GoCD, Bamboo• Experience using Amazon Web Servic

• Provided Level 1 Support and may provide Level 2 Support. Respond to all help desk tickets and complete help desk tickets.• Build a knowledge-base from within the help desk system. Escalate more complex tickets when necessary.• Performs hardware and software moves, additions, and changes.• Repairs and installs necessary hardware/software/ Operating systems at the desktop level.• Performs troubleshooting diagnostics, research, evaluation and documentation duties on hardware, software, operating systems for individual users.• Assist the IT Manager in planning, communication, and acquiring information.• Followed structured system testing strategies/methodologies for assigned projects and governance around testing processes•Used relational databases and SQL to write and execute SQL queries for backend testing. Collaborate with clients, team leaders, users, and IT staff to develop and maintain program specific reporting solutions. Collaborate with clients, team leaders, users and IT staff to coordinate business simulation testing